[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Urgently need help. Password won't reset on self serve
PMed moderators. No response. Trying to switch over to koodo. No customer service. Website needs to be fixed still as it won't reset to email address. Such a hassle.
Nova Scotia Walmart and Canadian Tire
Hi bought a sim card at Walmart and activated a new plan today. It seems public mobile must be new to Nova Scotia as many retailers had codes for vouchers but only Canadian Tire gas station was able to actually provide them, as the other retailers (W...
Resolved! UNLIMITED International Text and Picture Messaging
this will let you send photos and receive photos ... so you don't need data on the 25$ plan!data is only required if you want to surf the internet or download movies etc?thanksjust signed up today and wonder if I need the 30$ plan with 1g data.
Resolved! Ported out number, is account cancelled?
Hi community! I took up Public's offer to move to Koodo, and moved over my account earlier today. I was planning on activating Koodo, porting over my phone number, and then logging in to my Public Mobile self serve to delete my credit card and turn o...
Cannot process transaction, but CARD CHARGED
When I try to activate my SIM, create an account, and set up my payment, I keep getting this:Unable to Process TransactionSorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed.But according to my ...
Someone already has my number that I just got right now
Hello, Someone already has my number that I just got from K-Mobile (dealer). I don't understand how to resolve this issue without talking to a customer rep. Please help.
Can't change plan
My self serve seems to be super broken. And it's been like this all day. When I go to the "Change Plan" page it looks like this:http://prntscr.com/iz1oow If i do to the addons page, it gives me a 404 error page. I've been trying to get data for my ph...
Can't change my the plan
Can't change my plan .. trying to get 6Gb koodo offer .. please help #=========
Resolved! Help please, can't renew plan
Hi There,I have updated my credit card and topped up my account but now I can't figure out how to renew my phone with the new plan. Any suggestions?
Just activated a PM SIM for LG G4 - phone can make calls, but can't receive them. SMS isn't working
Just activated a PM SIM for LG G4 - phone can make calls, but can't receive them. SMS isn't working either. I went into the settings and manually entered the appropriate coordinates. Data works, but receiving phone calls isn't working. SMS texts aren...
Resolved! Charged two times in one month
I'm reviewing my January credit card and notice Public Mobile has processed two charges on the same day for the 90 day plan. How do I get someone to reverse the charge?
Resolved! I'm trying to get my PublicMobile Account security PIN, Please HELP!
Hello Forum, I'm trying to get my PublicMobile Account security PIN, Please HELP! Thank you!
Locked out
Hi,I've gotten locked out my selfserve account and I need to change my payment method online, how can I reset my password?
Unable to activate account
I have a pay as you go threw koodo it keeps telling me it's invalid when trying to set up account
Buy SIM + Plan from abroad
Hi, How can I buy a SIM + "build your own plan" from abroad. We will visit BC this fall and want to have SIM & plan up and running when we arrive Vancouver
Grandfather gave me his old public mobile sim card not sure how to top it up and use it
Hello public mobile, my grandfather gave me his old public mobile sim card and it already had a phone number attached to it but im having issues creating a top up account or adding money to it , i cannot also log into the account online, if i could g...
@mods Account suspended
Hi there, my account has been suspended but I was supposed to be on auto pay. I went ahead and topped it up manually but it still isn't reactivating. This is my parents line and they're down in the states right now and I needed to top them off for th...
Data add on
I purchased a data add on and im not able to use it. What can i do?
Suspended service, even though I have AutoPay?
My phone number is suspended, with $40 in the account and autopay. How does that happen? My number is 647-xxx-xxxx
Koodo giving us grief
We are presently at a Koodo kiosk on the phone with customer service who is accusing us about lying in regard to the 6gb Koodo offer to switch text message. Koodo Rep at kiosk couldn't make them believe it. They are saying it is 4 gb and they never o...
Resolved! Someone is receiving calls from my number!
Strange problem here! Apparently a stranger received two missed calls from my phone number today (I got the person to read the number out loud so I know they weren't mistaken). They called me back thinking they missed a call, but I don't have any out...
US roaming add on doesn't show in my account
I purchased the 15 dollar us add-on 5 hours ago, I did the 2 steps, add fund then puchase add on. It showed me it's done right after I clicked confirm button. But until now my account is still showing no add on plan has been purchased.Can any one tak...
Took more from bank account?
I just completed a payment, and chose "amount due" which was 129 after the available funds was 6.00 (my plan is 135) but how come when i checked online banking, it showed that PM took 145.00 instead! Im not understanding why it took more than the amo...
Loyalty bonus
I activated my account on May 10th, 2014. What loyality bonuses can I receive?
Happy Good Friday and happy Easter everyone!
Just wanted to fish to all Public Mobile community Happy Good Friday and happy Easter! Enjoy the time with your family and friends!
Resolved! Unrecognized Outgoing Call on Usage History
Usage History show that couple minutes ago I perfomed Outgoing Call to Ontario 7057804001 which I didn't.I have plan with Unlimited Provincial Talk.I don't see any charges on the right side of report (see attached below).But what should I do next?Ma...
Can i switch to the new plan of 30/30 with 1gb data
Can i switch to the new plan of 30/30 with 1gb data?im currently on 30$ plan with only 500 data.also as the website mentioned that the promotion will end on the start of april, do i have to end my current plan to get onto the 1gb plan?
Hello-Sort of new to PM
Hey all, Just a newbie to PM who wants to take a minute and say hello! I was with you PM for several years, however, my husband was the one who took care of the accounts. He's now with Koodo as was I, but the great deals at Public Mobile and flex...
Resolved! Need a Public Mobile account statement to update Equifax record
I needed to print a statement or proof of my mobile number for Equifax to update my credit report. I understand that there is no statement of account for prepaid numbers but is there anyway to get a document stating my Public Mobile number? Thank you...
