[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
After inserting sim, I am getting com.android.phone error when making call, can not receive call
Today I have activated my sim that I have purchased from PM website. Before purchasing, I verified my IMEI number to ensure the phone is compatible. HUAWEI MT7-TL10 Android 4.4.2 After activatiing and inserting the sim in the phone, when I made my fi...
Resolved! $25/90-day No Talk, No Text, No Data -- Purchasing Add-Ons only
I want to switch my mom over to PM, but she never uses her phone. Basically only calling for someone to pick her up or emergencies. My question is if I go with the $25/90-Day No Talk, No Text, No Data plan and purchase the $15/400-min International ...
Re: Can I increase the data on my 90 day plan one month in?
This REALLY needs to be addressed in the website programming. I ran out of data and ended up 'changing my plan' instead of just buying a data add-on which I could have done. I had no idea that I have now lost a month's worth of paid services by doing...
Re: Lost Refer-A-Friend Reward... when i recharged my account
I was unble to reacharge my account immediuately since i was out of country but today when i did i lost my rewards for Refer a friend, please help me.
April's fool subject? 😉
Good day everybody. Wanted to start some April's fool subject but then changed my mind. Too many dramatic changes happenned lately even without my subject. Enjoy the rest of Sunday!
Is a credit card required?
Hello everyone, I'm a foreigner, so I don't have any bank account in Canada.Under these circumstances, am I able to use public mobile service?I went to a store, but a clerk said I couldn't use it without a Canada credit card.Is that right?I do not ne...
unable to make or receive calls
unable to make calls or receive calls for more than a week, it's weird: there're several calls in the call history list after the issue. but able to send/receive text message. is something wrong with the phone or there's something wrong with the plan...
Locked out of account
Hey there, I recently got my password wrong too many times and got locked out of my account. The lock said it would be over in an hour, but it's a day later and I'm still locked out. How can I fix this?Thanks
Resolved! 3G or LTE
I just signed up with the 1GB $30 plan which is advertised as 3G data plan. But my phone shows LTE. Two other persons signed up I know of also getting LTE on their phone. Are we getting LTE?
Sim malfunctions
I ordered a new sim card and that card is malfunctioning. It randomly stops working. I have 3 unlocked phones and it malfunctions in all of them. I am requesting a new sim. It's about 2 weeks old and it has given me the message "no sim card installed...
Forgot password not working
Hello,I went to my account to request a link to reset my password but it's not working. I keep getting this error message (see photo attached) and no email to reset it. I need to get a new sim card immediately because mine got lost. Could someone pl...
Petro Canada Porting Troubles (can't receive calls or texts)
I activated my new Public Mobile sim card in store at Walmart on Thursday night (29th) and I still can not receive incoming calls or texts (though I got a completed activation text from Public Mobile). My previous provider was Petro Canada Mobilit...
Urgently need help. Password won't reset on self serve
PMed moderators. No response. Trying to switch over to koodo. No customer service. Website needs to be fixed still as it won't reset to email address. Such a hassle.
Nova Scotia Walmart and Canadian Tire
Hi bought a sim card at Walmart and activated a new plan today. It seems public mobile must be new to Nova Scotia as many retailers had codes for vouchers but only Canadian Tire gas station was able to actually provide them, as the other retailers (W...
Resolved! UNLIMITED International Text and Picture Messaging
this will let you send photos and receive photos ... so you don't need data on the 25$ plan!data is only required if you want to surf the internet or download movies etc?thanksjust signed up today and wonder if I need the 30$ plan with 1g data.
Resolved! Ported out number, is account cancelled?
Hi community! I took up Public's offer to move to Koodo, and moved over my account earlier today. I was planning on activating Koodo, porting over my phone number, and then logging in to my Public Mobile self serve to delete my credit card and turn o...
Cannot process transaction, but CARD CHARGED
When I try to activate my SIM, create an account, and set up my payment, I keep getting this:Unable to Process TransactionSorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed.But according to my ...
Someone already has my number that I just got right now
Hello, Someone already has my number that I just got from K-Mobile (dealer). I don't understand how to resolve this issue without talking to a customer rep. Please help.
Can't change plan
My self serve seems to be super broken. And it's been like this all day. When I go to the "Change Plan" page it looks like this:http://prntscr.com/iz1oow If i do to the addons page, it gives me a 404 error page. I've been trying to get data for my ph...
Can't change my the plan
Can't change my plan .. trying to get 6Gb koodo offer .. please help #=========
Resolved! Help please, can't renew plan
Hi There,I have updated my credit card and topped up my account but now I can't figure out how to renew my phone with the new plan. Any suggestions?
Just activated a PM SIM for LG G4 - phone can make calls, but can't receive them. SMS isn't working
Just activated a PM SIM for LG G4 - phone can make calls, but can't receive them. SMS isn't working either. I went into the settings and manually entered the appropriate coordinates. Data works, but receiving phone calls isn't working. SMS texts aren...
Resolved! Charged two times in one month
I'm reviewing my January credit card and notice Public Mobile has processed two charges on the same day for the 90 day plan. How do I get someone to reverse the charge?
Resolved! I'm trying to get my PublicMobile Account security PIN, Please HELP!
Hello Forum, I'm trying to get my PublicMobile Account security PIN, Please HELP! Thank you!
Locked out
Hi,I've gotten locked out my selfserve account and I need to change my payment method online, how can I reset my password?
Unable to activate account
I have a pay as you go threw koodo it keeps telling me it's invalid when trying to set up account
Buy SIM + Plan from abroad
Hi, How can I buy a SIM + "build your own plan" from abroad. We will visit BC this fall and want to have SIM & plan up and running when we arrive Vancouver
Grandfather gave me his old public mobile sim card not sure how to top it up and use it
Hello public mobile, my grandfather gave me his old public mobile sim card and it already had a phone number attached to it but im having issues creating a top up account or adding money to it , i cannot also log into the account online, if i could g...
@mods Account suspended
Hi there, my account has been suspended but I was supposed to be on auto pay. I went ahead and topped it up manually but it still isn't reactivating. This is my parents line and they're down in the states right now and I needed to top them off for th...
