Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi All, Just started with Public Mobile today and I'm looking for some help on setting up LTE on tmy Moto G 2nd gen phone. Firstly, I belive it can be done - however it only gives me the option of either 3G or 2G under Preferred network type. What ar...
Hi, I am wondering if there is a way to chat to a human person and discuss plans and having alot of people on an account.
I just upgraded my phone and need a new sim. but I really dont want to pay 10 dollars for it. anyway I can get one without charge? thanks
Hello, I wanted to say a quick hello and share my experience thus far. I just made the switch from rogers after 10 years, I was on an old corporate plan and rogers sent out an email that they were increasing their pricing by $7 a month for pretty muc...
Hello Community, I recently installed the UGO app for mobile payment, but every time I start the app, I receive a text message from Public Mobile saying "Public Mobile here. Sorry, we do not offer text messaging outside of Canada at this time". I am ...
Hello People, The good folks at PM were so happy with me that they sent me an additional sim card ;o). Lol. Or maybe they were indicating me to take an additional connection. Well, to make the story short, I have an additional sim card(the envelope i...
Hi I activated my account on August 3rd and have had no problems until now.Yesterday my friend told me she was getting an "all circuits busy" when calling me around noon atlantic time. This sorted itself out later in the day and so I decided it was...
I just signed up for the 90 prepay unlimited provincial talk, unlimited international text and 6gb plan for $120.However I forgot to select the Unlimited international text when I set the plan up. I tried to add it after but only managed to accidenta...
I got a new SIM and plan with public and I'm trying to change my new number back to my old number with this new plan, but everytime I try it's says "We are experiencing in this process". I really need my old number back since I've used it for everyth...
Hi there,I changed my phone from LG G4 to iPhone 4. My public mobile sim was working on my LG phone. But not working on my iPhone. Public Mobile is listed in network selection and I do not have any APN settings on my iPhone and It is unlocked. But he...
HelloCan i set up the new plan with 2g on my own or no cause i would like yo know what is included and how muxh ot is in total with taxes ?
Note: I've contacted support, but just posting here as well to see if anyone can help out. I attempted to activate my account and port my number over. The red error message "Your activation request has failed. Please contact Public Mobile for help....
Hi there, I have the simple $19 plan, don't have texting. When someone texts me, I get a notification (to get texting plan). Does the person who texts me get a notification that I don't have texting. How do I find out who texted me? Thanks.
Hi all,I love the idea of PM and I have changed over from my long time Telus account. Some info ....LG G4 - Marshmallow up to dateunlocked installed sim and setup account no problem .... chose the 6 gb / 90 day option Went to the 'setup data' thread ...
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My phone is indicating "Sim not activated". No service. Ported number from virgin mobile. Virgin sim is no longer working either.
Hello, Just activated my account. I am able to make calls but not rceiving calls and messages. any hints ?Thank you !
I changed my plan from the $45 for 30 days to the $42 for 30 day, 6 days ago and have not been able to make or receive calls since, the account status says active and shows the current plan but i have no service, can anyone help
Hi ,My brother created a new public mobile account a few days ago with province wide calling in NS he cannot dial 902-745-XXXX (clarks harbour area NS) this is an ongoing issue with any new account with province wide calling trying to dial 902-745...
Sending email to support@@publicmobile.ca and post SIM & Activation online form couple times, latest email and online form sent a week ago but did not get any reply. Is there any efficient way to communicate with Public Mobile Customer Support and ch...
It's been two days since I requested to terminate the service provided by Public Mobile. Have not received any reply. Request was made via email to support@publicmobile.ca Not sure how else I can terminate. Don't see any such option on Self-serve. I...
I'm on a 90 day, 4 GB plan. Earlier today my data stopped working. I know I'm close to my data usage limit, so I suspect that this might be due to me reaching my limit. I tried logging into my account to check, but it says that I do not have any add-...
My service went down about 20 mins ago. Anyone else experiencing network outage? I'm in Millbrook, ON.
Hi Everyone, As of yesterday approximately mid day my texts stopped sending. I can still recieve them but all the one i have attempted to send say "sending..." and have for over a day now. (Data and phone calls appear to work fine). I can recieve tex...
Would anyone know if the Huawei B890 Smart Hub would work on PM? I don't have the IMEI # as the hub is at another location to enter into the start page to see.
I topped up my account 2 days ago, have a plan includig phone calls but nothing working. No response to support@ email. Horrible customer support and website https://publicmobile.ca/en/on/get-help not working ("next" button at the bottom of the page...
I left PM to Fido almost 3 month. Now I want to back to PM.I ordered a new PM sim card.I active my account online this morning but can not activation.Wireless Number Transfer alway failed.Pls help me how to fill out: Authorization NameESN / IMEI / ME...
hello, recently my sim card got damaged, how can i get new one, thanks
Is it common practice to close an account before you have refunded the persons money? I see nothing refunded to my visa on my visa please do not steal my money from me.
