Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I'm locked out of my account. I have requested a password twice and the verification email has not come. I have emailed moderators and no one is getting back to me. I'm really in a jam here...what else can I do??
I am having this problem I can receive I just can't send text msg error 425, it happened in the past when I changed my plan two months later it is now doing it I've cycle the power factory reset remove the SIM card Rebooted I've tried everything poss...
Hi, I have a voicemail, but when I try to access it the call connects, but then I can't hear anything. Completely silent. No prompts, or anything. One of the times I tried to listen to it I pushed a bunch of dialpad numbers and it started talking in ...
Hello, I need to update the payment option on my daughter's account but I forgot which email address I used for her account. How should I recover this account to update my payment information?
Hi I’m back. The moderator was gracious enough to set me up with a new contract due to the phone number mix up however they forgot to add the talk and text that was to be included in the monthly payment of 30$ for 30 days talk and text plus 1 gb dat...
Trying to create new password and it is taking to long to receive email from public mobile. By the time I got the email it expires. please help this is very annoying.
I made a payment yesterday and it went through but my account t is still suspended and clicking reactivate my plan doesn’t do anything for me except send me to the make a payment page and I also see that my balance hasn’t changed and shows that I sti...
Hi there!I can't open DOCX file from my email on my iPhone 7. No problem accessing the pptx and xlsx files though. What's going on?please provide a fix.
I just signed up for a monthly plan last month, now the same plan has twice the amount of data for new customers. I just signed up last month... is there any way to take advantage of this offer?
I keep getting this error when trying to reply to the Moderator Team private message. You have reached the limit for number of private messages that you can send for now. Please try again later. I am trying to reply to their message. How long before...
We just got a new (refurbished) LG G5 and a new Public Mobile SIM with new 1 Gb unlimited plan. When I call someone I can hear them but they cannot hear me.I installed Facebook Messenger and was able to make both audio only and video+audio calls with...
Attention @CS_Agent, the hours listed for moderators on the get-help page (https://www.publicmobile.ca/en/on/get-help) are incorrectly showing Sat/Sun as 9-7:30. S/B 9-7pm according to a post by @MarieHelene_L on 2017-05-27, in the following knowled...
Payed for US Roaming and LD Calling to Can/Us phone still not working in FL. It worked for one week, ans when I toppwd up my add on for an additional 10 days, ot stoppes working all together. Below is a screen shot of my plan & add ons for the numb...
I lost my phone and just bough the new sim card from walmart. I had changed the sim number through my account service. Now I can make the phone call but cant receive any calls. Please help.
I opened my plan on March 16 and there was a problem porting over my number. So now I’m left with someone else’s phone number that I have access to text messages and outgoing calls but I cannot receive any incoming calls.. the moderator says I gave ...
I need to get a record of payment for all my cellphone bills for 2017, you know like receipts so that I can do my taxes, by giving these receipts/proof of payment to my accountant. How can I get a record of this from Public mobile?
Hi there, I just signed up but was unable to transfer over my landline number from Source Cable to Public. I filled out all the information that was requested when choosing my number but there was nothing else i was asked to submit (eg. account numbe...
I'm a new PM client attracted by the more affordable data plans available here than on the other carriers (I am presently with Fido).I don't think I have a need for fast data and so can probably get away with one of the pretty cost effective 3G data ...
has anyone been able to buy vouchers at actual canadian tire stores? we don't have gas bars in my city. want to try and take advantage of teh shoppers 10% off Canadian tire gift cards if its still available.
Good afternoon everyone, I appreciate if someone can help me here. I had signed up for a 90 day plan, with automatic payment as a new customer on December 19th,2017. Today I was automatically charged for my second 90 day cycle, however I wanted to ch...
Hi, @Moderator_TeamA day ago I got my new Koodo sim up and running and requested a port of my Public Mobile number over to Koodo. The disconnection on the Public Mobile side happened first (Login disabled, SIM no longer works), but on the Koodo sid...
Hi i have a plan i pay every 3 months is it possible to use my plan for my desk top as well as my cell.Just wondering as i'm paying 2 different providers and not using anything close to a small portion of each plan.Just wondering appreciate any respo...
My dad bought 1GB of U.S. data for his Public Mobile number. He wants to know if there will be charges for calls forwarded from his number. He did not buy U.S. talk or text. Currently, his PM number is set to forward when unavailable. Should he reset...
