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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Not able to transfer my number

Hi, It's been a while since I have been trying to transfer my number online (from Koodo) and it says "You must be authorized to transfer this phone number" in red after I put my old account number, my alternate phone and the authorization name. I am ...

Porting Issues

Hello, I am having issues porting my number from Voip.ms, I am getting the below error message and hope someone can assist. "We are experiencing difficulties in processing this request. Please contact Public Mobile for additional assistance."

Transfer Completed, but Phone number shows unknown

Hi everybodyI switched my number from wind to PM last Friday, and received transfer success msg after two hour. But today is Tuesday, my phone number still shows unknown when I call my friends. However, I can receive msg and call from my wind number....

sim card

i ordered my second sim card on last sunday however i did not receive it at this moment even though today my mail guys came by already. my first sim card was come very quickly i order the day before and i received the following day. anybody know h...

Add a second line

I have setup and activated an account with PM for my daughter, I want to add a second line for my son, how do I add a second line?

Thinking of going with a cheap placeholder plan to avoid paying off a big balance/contract?

If you're thinking of just going with a cheap placeholder plan to avoid moving to PM right now (because of an existing device balance), make sure you do the math first. Basically, your device subsidy needs to be going down by more than $23.33 per mo...

Community Rewards

Hey guys, I just have a few questions. So 1) if a user get the top tier 10/month savings for being very helpful in the community for 12 months, will this reward say on the account forever or just for the next billing period as the others do? Also, ho...

MY Text message doesnt Work

Hi All i acctivated my New sim 2 days ago and ported my number while i was activating and every thing went smooth, Now when i send text message to some one they receive it, but when they send me text i dont recevie, Doent matter which provider, i ti...

Resolved! Data usage question

Hi, did anyone notice a difference between PM mobile data calculation and other carrier's mobile data calculation? I used to use Koodo and I have a 1GB plan which would last me a month without issue. I just switched to PM and one night I noticed I al...

Resolved! Sim Card Orders

Just a couple of questions regarding orders: 1. Do I receive a tracking number through email once it's shipped? I made the purchase on Oct 29.2. Is there any way to check on the status of my order? Just want to know an ETA so I can figure out my othe...

Resolved! What credit card category is autopay in?

@Shazia_K This question is for those who have credit card rewards program for recurring bills (Tangerine CC for me), where you get double cash back on various categories, like recurring bills. With Koodo, the monthly payments would be under recurring...

Leaving Wind

I currently have a wind tab owing on a phone. My question is do I call wind and settle this account or just go ahead and port through? I'm afaid if I call wind they will automatically cancel my account and then I will loose my number. Has anyone else...

Resolved! Plan to change on renewal now account suspended

I have autopay set up on 2 accounts They were due to renew on Oct 31. I had set to switch to the new plan at renewal.I got up to my accounts suspended and they want me to renew my old plan. Please help, we need our phone service

How long does it take to receive the referal bonus?

Today I refered my friend to join PM and after activating his account (which works), I checked my account and it doesn't show the referal bonus. Is it instant or do I have to wait a specific time? Thanks

Number still not ported after 8 hours

Hi, Just switched from Wind today, while the process of signing up was extremely easy, my number has yet to port over. Ive done some searching and have read that it takes a couple of hours for the port to complete, its going on almost 9 hours now wit...

Resolved! Phone and reception/signal relationship

Alright here's an interesting topic... i just recently moved to PM and started to notice something with my reception. My phone (galaxy s6) almost never has full reception when indoors in most places i've been too and including my own home (I'm locate...

Resolved! Activation.

I'm new to public mobile.I order my sim card and went through the set up and activation. My beck account has been charged $157. 00 but the final step when I sent it through came back with a error saying. "sorry your account activation request has fai...

Resolved! Invalid sim on signup

Hi I am trying to sign up a friend and when i enter the simcard number (19 digits) it states invalid sim. any thoughts? thanks

I hate Canada Post

Sim card is delivered by canada post so slow. The card is ordered on Oct 24 and recieved today. beside that, Canada Post fakes the delivery record. my mail box is checked everyday. further I hope PM could provide the tracking no. for the shipping. 2...

Need a new sticky for Koodo/Telus ports

I am seeing a lot of Koodo users experiencing the same thing. Perhaps step by step instruction in how to port from Koodo/Telus is helpful? I am thinking about porting over from Koodo myself but afraid that my account will go into limbo.

Resolved! Won't accept referral #

I just signed up my first of 2 lines from Koodo, and now I'm signing up line 2 but it won't accept line 1 as a referral. What should I do?

Resolved! When does the billing cycle begin?

I want to setup my phone to track my data usage and need to know the start date of the billing cycle. Can I safely assume the Payment Due Date on the Overview page is the first day of the new billing cycle?

Login Disabled

I have an account which I never used because despite multiple tries, and diligent entering of my credit card info, I could not get credit card payments to work. At the time I preferred not to use vouchers. I would like to give public mobile another t...

No Available Numbers in the Drop Down Menu

I am trying to activate a new Calgary Number with the new 12GB Promo Plan but I have no Available Numbers. It's blank. I tried it on a PC with Chrome & Edge Browser, I also tried it with Safari on a Apple Laptop. Tried clearing the cache, Tried vario...

iPhone 7

Is the iPhone 7 compatible with the public mobile network?

Account disabled

I can't login to my account and can't call or receive calls since today .my play was renewed on Friday .please help!

Question for those who switched out of Telus

Hi all, I have a question regarding those who have switched out from Telus. I got some very good replies in a previous thread I mentioned, but I am missing one more piece of information that would be very important! So currently, I have a device bala...

HELP! My data seems to be disabled!

Hey all My current cycle is about to end (Nov 16) and I was notified that I had 300 mbs left. I purchased an additional 200 mbs for 10$ that went through. As of now, my data isn't working at all (public mobile is asking me to log in my network) and ...

Resolved! New 40/month plan 4gb DATA!

Hey guys, I just signed up for the 40/month 4gb of data plan. It seems like a very good plan. Im just wondering how many of you guys also grabbed this plan? Or was public mobile offering even better plans before and your grandfather plan is better. ...

PM App for Android & iOS

I was just wondering does anybody have any info to when exactly the PM app for smartphones will be coming out (to check billing, usage, etc).

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