Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi there! I also experienced this same issue. I would like to change my 90-day plan for the next billing cycle, to no talk, no text and no data (as I will be largely out of the country during this time). My question is- when I click the "change on n...
Hello, I was with chatr pay as you go and have changed to public mobile. The new SIM card when entered comes up with network unlock code error but when I called chatr to see if they had a lock on my phone they said no. So why I'm I having this proble...
I have an ASUS ZenFone Selfie Z00UD and I was checking to see if my IMEI is compatible with Public Mobile. My IMEI is +++++++++++. It said "We are unable to find your device" and to ask the community if it was a mistake. Thanks in advance!!!
PM should really consider offering this option rather than only having 10 day US roaming packages...would be great for cross-border shoppers! https://mobilesyrup.com/2017/11/15/koodo-offers-doubled-up-data-boosters-for-prepaid-plans/
Hi PM Community, I know there is a lot of confusion surrounding purchasing add-ons. As I needed to add a couple of US Roaming Add-ons for myself anyway, I decided to make up a how-to guide. A few little details have changed along the way, so this i...
Hey there,I was recentaly awarded the one time 1GB add-on reward for a referral. Looking at this thread here:https://productioncommunity.publicmobile.ca/t5/Rewards/Refer-a-Friend-Reward-1GB-free-data/m-p/197547#M3792 The second post suggests that the...
Hi, I will be out of the country for half a year next month. My current plan will stop on Dec 5th.I am wondering if there is a min pay that I can keep my phone number when I come back?
I am bracing for the amount of flack I’m likely to get from this lol I guess I just wanted to say that I really enjoy PM. Yes they’re having some issues and trying to tackle bugs. I get that that is extremely frustrating; I myself had an issue or two...
Hi,Auto-pay was activated on my account, Its been 5 hours, I have sent 3 emails to moderators still I cannot get it working. I am really sick and tired of all this. I face this issue every time my account needs a renewal. My account have enough funds...
On my most recent top up I did not recieve any loyalty credit. After searching the archive I understand some legacy plans do not recieve loyalty credits, but I have been with PM since 2016 - so I believe I should be earning some? Any ideas how to res...
Hi,I have PMed the @CS_Agent last evening. Please urgently add text and change my plan to the 5GB / 30 days. I am a new user and accidentally selected the wrong pick and pay I never saw an option to directly select the 60$ plan!
My Polaroid A600WH failed in May 2017, after four months of usage, and I was able to get a warranty exchange from Best Buy Canada, for a Polaroid S50 smartphone. The S50 works fairly well on the Public Mobile Telus network, but there is only 4GB of i...
Can pls some one help me how to reset my account pls thank you.
Hi , I want to Port out from Public Mobile to another Carrier, PLEASE someone explain to me how things work around here
So it says on the site that you get $2OFF every month if u refer a friend. True or False..???
How do I transfer # from Freedom. I tried and doesn't work
I am new to this phone company and didn't think it would be that difficult to get something done. I have topped up my account by picking the wrong plan since I thought that the 50$ 6G data plan I picked was including texting and calling. But it does ...
I am on autopay and it is suppose to renew today. However, at the moment, the overview of my account shows it has expired and that my account is currently suspended. I phoned in to received a message that my account is suspended and that my next auto...
My phone has correct apn settings, shows the lte sign in the top bar, but I am not getting data. Chrome shows: you are unable to access the web because of one of the following reasons:1)You've exhasted the data in your base plan2) Your Base plan has ...
Hi everyone, I just entered the world of public mobile 1 hour ago, and I am confused with the changing plan.At first, I forget to choose the data plan and only have talk and text which is 75/90days, but when I realize that problem and choose to chang...
Hi,I will be out of the service region for at least 50 days. I want to suspend my service for the next 50 days. (I have a 90 day plan.) Will it be as simple as clicking "Suspend Service" online today and clicking "Resume Service" (or whatever it says...
Hey all,trying to purchase a new add on for my phone. Have added funds to my account via online account. Online is not accepting adding add ins at this time and to use the phone self serve. So, I called *611 and went to purchase the add on option. Wh...
Hello, i forgot my password and i can't log in. I have been trying ever since September
I switched after over a decade with Rogers to Public last month. Whole process was great. Easy activation. Number transfer no problem. My only issue is I’m now getting a ton of robocalls. A few a day, usually. I’m checking numbers and blocking on my ...
Hi all, Logged into my account today and it states that my plan expired. Visa andMastercard had issues with processing transactions today. So I paid just in case the auto payment didn't go through. I don't want to lose my sweet plan. Am I okay or did...
So I wanted to change the plan and I put a prepaid $40 card on each device and now the phone doesnt work. This is a major inconvenience cause they both use these phones for work and everyday life so can you please contact us asap. We tried to talk to...
I'm having a similar issue. I only have one account and one credit card. I've not had a change of address or credit card.... this is the same one I previously used. I was signed up for autopay, but the payment did not go through and now my account...
Please unlock my iphone 6 !! I have activated my sim card already, but after inserting my sim card, i found out my phone is locked.IMEI #: 35 202xxxxxxxxxModel: NG4N2LL/APhone Model: Iphone 6
Hi, I'm considering a Samsung Gear S3 frontier (LTE) which is e-SIM enabled. Is there any way to use connect it to PM services? I know i can use it through bluetooth, but more specifically use it as a stand alone device. What are my options? Thanks
Hello,Everything seems fine on my phone after switching from Rogers to PM, however texting between myself and friends who DO NOT HAVE iPhones doesn't work. They're messages never reach me and mine never reach them. What can I do?
