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[Megathread] No Incoming / Outgoing Calls

Neither my husband or I can place or receive calls, but everything else works. Anyone else?

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Will Xiaomi MI A1 Global Version working on Public Mobile Network for both 3G and 4G LTE?

Will this budget phone (available on Amazon.ca) work on Public Mobile Network? Dual Main Camera: Wide angle lens 12MP 1.25m f / 2.2 and Telephoto lens 12MP 1.0 m, f / 2.6 Snapdragon 625, octa-core 2.0GHz, Adreno 506 650MHz graphics processor Networks...

How to unlock iphone 7

I ve boguht an iphone 7 from a friend, who was with TELUS, now inserting my old Sim card from public mobile, says that it cant be used on this before being unlocked, can u help me? IMEI+++++++++ thx!

My self-served is locked

Can you reset my self serve account? Thanks.

Resolved! Forgot email for self serve

Set up an account for parents and can’t remember which email was used. How can I retrieve the email?

Resolved! Getting multiple members in household on $40/6GB plan

Has anyone been able to take advantage of the PM switchover promo ($40/6GB) and then add other members of your household to your bill (or even separate bills all under the same address) with them having the same plan? ie. Can I switch to this new pro...

Can a friend get same plan as mine ?

I have a friend who is looking for a cell provider... and I told him about PM. I personnaly have a very good plan, 90days, 6gb LTE, Province unlimitted for a cheap price...My plan comes from a promotion like 2 years ago. Would it possible for him to...

(New message from PM) $40 6GB extended to ...?

Hi,I just received another message from PM saying they extended the $40 6GB promo.However, the message didn't say the deadline to join?Can moderator clarify what is the last day to get this deal?@CS_Agent Thanks

$40/6GB Offer Extended for Limited Time

Just got this message. They are really trying hard...in case you forgot...

Is Public Mobile Closing?

Hi,I did a search for this topic, but couldn't find recent info (so sorry if it is a repetitive topic). My boyfriend (which I brought to PM) told me he had a call today from Koodo. They tried to convince him to go with them... and told him that PM is...

Long Distance Add-On Not Being Recognized

Hello, I have an LD add-on but it's not getting recognized. I made an LD call yesterday and I was cut-off mid call with an automated message about not having enough LD minutes. Could someone here with a similar expernece or from @CS_Agent help me? Th...

Resolved! Grrr account suspended thanks to autopay.

So I went to change my plan to a 30 day for the time being and opted for a $52 plan rather then the $195 I was on. I even topped my account with the difference for that plan and it was supposed to take effect today. I logged into my account to make s...

Plan Signup Didn't Work - Paid for Wrong One

I'm almost out of data for the month. My original plan was with 1GB of data, but I topped my account with enough for the 2GB plan and selected that, but unfortunately it only went through as the 1 GB plan. Now that I'm halfway through my billing cycl...

Resolved! Last day to switch Fall Promo to Koodo

Who’s staying?

Overcharged

I have a problem simlar to that posted here:https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Overcharged/m-p/204043#M14167 I have completed this back in january, but calculating, only now have I realized that I have been overcha...

Stopped receiving Text messages from certain addresses

Hi there, I have switched to PM from R****s and since then I have stopped receiving Text messages from auto services like my Alarm company, Monitoing systems, etc.These are text messages that would get generated when there was a event and I would rec...

Re: Activating your Public Mobile SIM card

I understand your frustration I’ve been trying to fill out the activation page and when I fill it all out I hit continue and it seem to go no where I tried for cpl hours last night and again this morning I’m beginning to think this public mobility i...

$30 promo - renewal cycle

Hi,Ran into something unusual trying to activate a new SIM card on the $30 promo plan. When confirming everything, the page showd an amount due that was correct for the 30 day plan. However, it also said that my renewal date was 90 days ahead in tim...

Re: today phone is not working. everyone has this problem??

I am not getting any network on my phone as well. Work fine til around 6ish MST, suddenly lost all connection. Calgary area. Please help

today phone is not working. everyone has this problem??

today phone is not working both get a call and send a call from afternoon.Novascotia has heavy wind. that's why??everyone has this problem???or just my phone has that problem?how can i prove it?? I can't call public mobile and there is no shop for pu...

Site is down

Wow first time I go to use this service and there site is not in operation real great can’t even get to register my SIM card

account password reset

Hi, I'm unable to reset my Public Mobile account password. I have entereted my email but it's not sending me a reset email that seems to work. Please help.

Resolved! 30$ Hello, when will the 1GB DATA, UNLIMITED TALK & TEXT PLAN

When will this introductory $30 price end for the 1GB DATA, UNLIMITED TALK & TEXT?

Personal Hotspot Problem

I am having problems keeping my personal Hotspot on. I have an IPHONE 6 and an IPad. I have the Personal Hotspot turned on permanently on the phone. In order to get it to show as a Wifi connection on the IPad I have to go into the iPhone Personal ...

Resolved! Mobile Data stopped working on my Android

I have been able to use mobile data and send/receive picture messages no problem since I started my service almost a year ago. My plan is paid for until late April. And I still have over 800 MB left in my prepaid data bucket (I purchased those prepai...

Any way to get more than 15G/90days?

Hi guys.Is there a way to get more than 15G/90days? What if I need, say, 10G/month? It would be 30G/90days, btu the biggest option when creating a plan is 15G/90days. So, is there a way to get more? Thanks,Igal

Port number from koodo prepaid

I need help portin my number from koodo prepaid. what do i do?

Can't pay online

Hello Mod, I will need your help, my autopay didn't work and have put my account in suspended status. I tried to manually pay using two different cards, and get the same message "Unable to process this transaction. Sorry, we are unable to verify you...

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