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SIM Activation Failure

skhan98
Great Neighbour / Super Voisin

I am frustrated with the SIM activation failure. During the process it gave me error, some time on first step, other time on 2nd step. It is never be more frustrated to activate a SIM online. Please somebody help.

3 REPLIES 3

brent_liza
Model Citizen / Citoyen Modèle

Did you purchase the sim card at a third party? If you did they may have not activated the sim card and just charged for it. 

jp2
Deputy Mayor / Adjoint au Maire

Try deleting browser history/cashe.

Or use google chrome incognito mode 

KMG
Deputy Mayor / Adjoint au Maire

First, try using a different browser, and also incognito mode.

 

If neither of those work, then you will need to contact the Moderator Team for assistance:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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