[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Traveling to dominican republic for honeymoon...add on selections
Might be a silly question but will PM work there if I purchase the US roaming? @Shazia_K
Reset my password
Need help from mod plz
Payment Problem, Overcharging.
I've just bought a cell phone today and a sim card,I've registered with unlimited call on my province, with a credit card, i paid 27$ 10$ for the pick and pay, and 17 $ for the unlimited talk. but when i logged on my account I had no talking plan, ...
Why Worry Be Happy
Less happy perhaps knowing Trump probably thinks this map is a game: http://nuclearsecrecy.com/nukemap/
Unable to Set Up Personal Hotspot: Contact Public Mobile | edit: RESOLVED
**Edit: Problem was resolved upon restarting my device! Now able to use personal hotspot! Hi all, I have an iPhone 7 Plus and have previously used the personal hotpot feature with success, however when I went to check today if I could use it, a messa...
Just joined and robbed of $10
Signed up for Public Mobile on 19 July. Had my card debited $47 (plus taxes) for a data/voice package. Went home, tried data - nothing. Tried voice, got a message saying that no voice was included in my plan. Looked online and I had only been cre...
Resolved! Unable to update Autopay card from Mastercard to AmEx
Checked with AmEx, and there is nothing blocking it on their end, but am unable to add it into the system:Unable to Process Transaction Sorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your ...
Can't access account and no service
Just switch to public mobile last night. Received congratulations texts from PM and finally received activation email this morning. I still can't access my self serve and I have no service. Can't text or call. I have contacted the moderators and wait...
Freedom 12gb plan only registered as 6
Hey i recently got the plan and I just got a text saying I used 75% of my data. When I checked self serve it's only showing 6gb. Would love some help.
Resolved! I was looking at the Plans in my Self-Serve, appears a Glitch
I was JUST looking at the Plans stuff in my Self-Serve, NOT Switching my plan, BUT was curious at looking at the plans Appears that a Glitch is in the Cards Just bringing this to PM's attention
Maximum Call Length
Saw a few of these posts previously so tested it myselfThe network will indeed auto-end your call after 2 hours of talk time (my official timer was 2 hours & 12 minutes) I can't imagine using a call for that long but the issue does exist
Locked out of self serve account
I am locked out if my self serve account. I forgot my password and tried to reset it but the link expired before I could use it, now I'm locked out! Help!
Purchased "3 Choices" plan at $55 and received entirely different plan at $48
I chose three options for $55:- 1GB 4G LTE- Unlimited international text- Unlimited provincial talk My credit card was charged $63.24. Upon restarting the phone, I was notified by text that texting was not included in the plan, and upon attempting to...
Resolved! Someone ported out my number by mistake to Koodo without my info or knoweledge
Is it possible that someone can port out my number without my knowledge or having my informations like PIN number or Account # ?My SIM # got deactivated some time ago . I noticed that I completely lost service and I couldn't connect to network (I hav...
Purchase LD add-on did not come through
Hello purchase the $8 long distance last week, got charged but somehow it did the service did not come up. First time I have issue with payment. Was on July 11th What should I do next Thnx
plan not working after after cc update
last week I had to update my credit card to continue my plan. eventually it went through, but I cannot make calls. when I try to make a payment now it says I can make one when the plan expires. I cannot make calls even locally, I just get a voice mai...
Re: Can I change between plans regularly?
I made wrong move by adding on us texting @ the cost of $8. I would like to add on to get talking and global texting. I don't know for what service I was charged $20/month if I am not able to call or text. If possible put me back to previous plan I h...
Changing Plans
Hi everyone, I have a quick question about changing plans. I currently have a $120 90-day pass (renewed in July) that includes:6GB DataUnlimited International TextUnlimited Provincial Talk I am looking to change the Unlimited Provincial Talk to Unlim...
Registration
Hello, I just got a new sim card and vouchers. I'm setting up a phone for them. I used the get started button. Put the sim card number, all the infor necceray, name, adress and all. the 2 vouchers numbers and chose a new phone number. When I click...
Made a payment but phone still isn't working
I made a payment, the money is in my account but my phone is still not working.
Can't view my add-on usage
I have four add-ons active (including US roaming), but they aren't appearing in my self serve account as active on my main page. When I go to "Plans and Add-ons" I can see them as active, but then when I go to view my usage under "Data & Add-on Usage...
Get Double Charged for a new activation - Screen Shot Inside
Hi Moderators. Good morning. Yesterday midnight I activated another number for parents use and I was double charged for the 30 day pass (please see screenshot). Please kindly help me correct this issue. Thanks and Best Lewis
Resolved! New Account on AutoPay is Suspended!! Something went wrong during sign up
Hello, Can someone from PM please help me. Last night I attempted to sign up for a 30 day plan with a cost of $47 per month (plus tax) with autopay. It seems that $53 dollars was charged to my credit card, but under my account it says I owe $74 (sev...
Resolved! Data LImit Notification says 1000MB, but Self Service says 12288MB
Hi, I ported from Freedom to Public around 3 weeks ago with the $120 per 90 days plan with 12GB day per 3 months, so far the service is good. Thank you. But last night, my phone suddenly received a "Data LImit Notification", saying that my montly da...
1 Month of no connectivity, ticket # 000000007932607
Hello everybody, Please come together to celebrate my 1 month of paid non-connectivity with public mobile. This is a first i have expreienced in the Canadian telecom industry, Koodos Public Mobile. I have not been able to receive calls and text since...
New Plans Explained
Lots of hate on new plans, not entirely sure why, but here are the comparisons to Chatr AUTOPAY PLANSChatr $40, 2GB with autopay, Canada Wide TalkPublic $45 with autopay, 6GB, Canada Wide Talk$5 extra for triple the data, better voice mail, no zones ...
Resolved! New Order 123403 Due to not receiving Original Order 119485 - #3987-7749
Hi Public Mobile Support, I finally received a new sim card (New Order 123403) after not receiving the original (Order 119485) purchased back on June 22. As previously communicated, since I had to find other means (Kijiji) to get a sim card in order...
where to find start date?
Is there a place to view one's exact start date, ie the date used for the loyalty bonus increases? not seeing it anywhere in my self serve
Resolved! Help Pretty please.
I've enjoyed PM for the last 6 months or so, but alas it is time to leave. I am going to be porting out soon. But for the life of my I can not remember what the 4 digit pin I don't remeber choosing even is. My new carrier needs that for the port. I l...
Resolved! Mistake with add-on: Got US Bundle, need Data only
Hello,I will be heading to the US tomorrow and accidentally got the US Talk, Text, Data Bundle but I realized I wanted the 250MB Data only package. Is it possible to switch? I am not sure how to within the Self-Serve as I don't see the one I got as w...
