After inserting SIM card the credit was applied to a 30 day pass with no features instead of the 90 plan that I chose. My account was charged $10 for a service I didn't want. Can someone help to rectify the mistake? I don't want to add an additional $10 just to switch plans unless I can get it back.
Unfortunately, activation glitches are like a design feature of the self serve portal. They are well known but nothing has happened to fix them in the past year. We just rely on the moderator team to backstop all the glitches.
In your message include: - account email address - PM phone number - explanation of what is happening or a link to this thread - if its a porting issue include your sim number, old account name and account number
You were placed on a wrong plan. Send a private message to the Moderator_Team with your ph#, account# and your email. They will get back to you soon.
______________________________________________________________________ I am not a mod. Do not send me private message with your personal info. If you need to contact PM Customer Support Agent, send a Private Message.
