$10 referral credit not applied

[KGino]

good day, i used a referral code when I signed up and activated my esim and new account but never received the $10 credit.

thanks,

[ORNGNBLK]

@KGino you can also cross-reference with your friend. If they receive a text message (also within the 72 hours, so be patient) stating that they successfully referred someone then you know that the code was used successfully. If after the 3 days, either you are still missing the credit, or your friend is missing the referral, pls us softechs link to start a conversation with an agent. Best of luck

[softech]

@KGino 

Referral credit usually will be added to your My Account within 72 hours.  Please wait 3 full days and check My Account again. If you still don't see the $10 appears as Available Funds in your My Account, then reach out to Customer support and they will help

Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗" 
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there