Voucher not working

[syoung_george]

I purchased a voucher yesterday and when I enter the voucher number I keep getting an invalid error message. I also dialed the *611 number and same issue. I cant get a refund at the store where I purchased it at...

Please help. This is a work phone.

[dingaling]

If you have an email address, you will be able to update(renew) a password for yourself.

[Keihan]

I tried all that and I don’t remember my Public mobile Account password. I never had to do this I always used 611

[dingaling]

Does anyone know who's gift voucher would be the MOST reliable to use for Public Mobile?

[dingaling]

Who's voucher did buy? And did you finally get it to work?

[JoyLuck]

---

@Keihan wrote: Mine either help!!!!

---

Did you just purchase the voucher? Did you try adding it using 611 from your phone. Sometimes it takes a while to activate.

If you are trying to add it in self service clear your history/browser cache and open a new window in incognito/private mode.

Wait at least an hour then try it.Some vouchers apparently take several hours to a day to activate. 

[Keihan]

Mine either help!!!!

[Uzoh]

What is going on?

[srlawren]

---

@scottydog686 wrote:

hi there 

you have to watch what you are buying .so if your service is 20$ and you buy a card for 20$ your phone wont work due the tax you still have to pay

---

@scottydog686 no, that's not correct.  If you purchase a $20 voucher, the retailer will charge you $20 + (the applicable tax for your province).  Once you redeem the voucher into your account, the $20 will be deposited, and if your plan costs $20, you're good.  Taxes at Public Mobile are always made on the payment, whether it's a manual top-up, AutoPay top-up, or a voucher purchase.

[scottydog686]

hi there 

you have to watch what you are buying .so if your service is 20$ and you buy a card for 20$ your phone wont work due the tax you still have to pay

[Jorno]

Here is a post based on my experience with using a payment voucher for payment.

Here is a recent post where another community member had problems adding payment vouchers to their account.  In this case, the solution was a private message to a helpful moderator and possibly a longer-than-expected activation period for the voucher.

Please keep us updated.  Hopefully you get your vouchers working soon!

[syoung_george]

I will try that thabks

[Anonymous]

@syoung_george, Not valid for public mobile *could* mean that Shoppers has not yet registered the voucher information with Public Mobile.

In any event, you can send a private message to moderators, and keep trying yourself.  It might just work all of a sudden.

Click here to send the moderator team a private message.
You can find information regarding the moderator team by following this link.

[syoung_george]

I bought it yesterday

[syoung_george]

I purchased it at shoppers drug mart. When I type in the voucher code an efror message pops up and says the voucher code is not valid so it's not even going through

[Anonymous]

@syoung_george, Where and when did you purchase the voucher?  Many people have reported that vouchers purchased from Canadian Tire (for example) sometimes take more than 24 hours to be activated..

[pasvac · Accepted solution]

Please send a private message to @CS_Agent

i'm not a moderator