@Girardi the need of VoLTE is now for all providers, not just Public Mobile. The way of using 3G is going away
What phone are you using? and which province you are in?
You are charged the $5 extra for using an old device was because PM would like everyone to change to a device that is compatible with PM network before end of March 2027, when 3G service will end. After March, all non-compatible devices will not receive voice calls
Your phone might be a 4G or 5G device, and your phone might has VoLTE itself, but it has to be on PM's VoLTE whitelist.
Since you got the $5 charge, your phone likely not on the list. better to check it yourself and confirm:
https://www.publicmobile.ca/en/get-help/articles/volte
if it shows your phone is not VoLTE approved on PM network, you should get another phone that is on the list to avoid more voice call issues
But if it shows your phone is VoLTE approved on PM network, then it was charged wrong, you can ask PM to check and remove the charge.
Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.) When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen
But if you have trouble using Chatbot to open ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
