Missing Credit from Black Friday Promotion

[LL8]

Hi, All

I'm wondering when we'd see the credit for 1 month free for signing up during Black Friday Promotion?
I've yet to see it reflected on my bills.
(The referral bonus applied, but not the 1 month free).

Anyone with same issue or can direct where to reach out for help?
Thanks. TIA

[IanM1]

The general Community advice that the free 30 days promo would show up some time before 2nd renewal was correct. Mine just showed up at about 50 days.

Kudos to the Community, not so much to Public Mobile - would it kill them to show somewhere that you qualified for the promo and mention that it will take 30-60 days to show up?

[Anonymous]

@LL8 

you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to 
them can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent,

• you can send a private message to Customer Support Agent by Click Here link,

• please include in your message,
  
• phone number,
• Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  • Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck...

[walker1]

@LL8 

The credit for the free 30 days of service will probably show up as a credit in your account before your  second renewal. 

[esjliv · Accepted solution]

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@LL8 wrote:

Hi, All

I'm wondering when we'd see the credit for 1 month free for signing up during Black Friday Promotion?
I've yet to see it reflected on my bills.
(The referral bonus applied, but not the 1 month free).

Anyone with same issue or can direct where to reach out for help?
Thanks. TIA

---

@LL8   - do you meet the terms and conditions listed on this promotion: https://productioncommunity.publicmobile.ca/t5/Announcements/Update-Black-Friday-deals-are-here-Don-...

If so, inquire with CSA about your free month/cycle.

Methods to contact CSAs, here: https://www.publicmobile.ca/en/ns/get-help/articles/contact-an-agent