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Not working since This Christmas

gracehu148
Good Citizen / Bon Citoyen

Does someone can take look on my number?. I have 2 cell phone on public mobile, one phone works well, another one didn’t work since this Christmas. Looks nothing wrong in the account.

super rush to need the phone get back to normal. Thanks!

9 REPLIES 9

gracehu148
Good Citizen / Bon Citoyen

Does someone can take look on my number?. I have 2 cell phone on public mobile, one phone works well, another one didn’t work since this Christmas. Looks nothing wrong in the account.

super rush to need the phone get back to normal. Thanks!

z10user4
Mayor / Maire

Another double post bug.

So the problem account shows as Active?

Can you check devicecheck.ca

Can you put the SIM in another phone to see if it works?

esjliv
Mayor / Maire

@gracehu148 wrote:

Does someone can take look on my number?. I have 2 cell phone on public mobile, one phone works well, another one didn’t work since this Christmas. Looks nothing wrong in the account.

super rush to need the phone get back to normal. Thanks!


@gracehu148  - well that is concerning, since Christmas!

 

the phone that is not working, please provide what ever you can...NOTE, we are customers/members like you here on the Community not Public Mobile employees (CSA). Only CSA has access to your account. They can be contacted here:

https://www.publicmobile.ca/en/ns/get-help/articles/contact-an-agent

 

BUT - this sounds like the Community could possible help you...

 

Was this phone that is not working a new account or an existing one?

Does the Self Serve account status say ACTIVE? If suspended, make a payment and reactivate services.

 

Have you tried rebooting the phone.

Removing and reinserting the SIM card.

 

 

If a new account did you port over a number, but the port did not complete.... I have about 1/2 dozen more questions, but if you can answer these it would be a good place to start. 😃

walker1
Deputy Mayor / Adjoint au Maire

@gracehu148 

Try logging into your account that doesn't work well and see that it says it is ACTIVE.

If your plan is the $15 plan, make sure that your not out of calling minutes while you're in your account.

Does anything work with that phone number or account?  Like calls, texting or data. More information would be helpful.

Anonymous
Not applicable

@gracehu148 

do you getting a new number or Transfer old number!!

if for Transfer do you get a SMS message from your old carrier asking to confirm if you would like to Transfer your number. Your reply should be: YES.

Spoiler

 

 

if you stuck with Transferring your old Phone Number, or is not complete processing

Here’s how to contact Customer Support Agent by CS_Agent,

  • you need to send a private message to Customer Support Agent by CS_Agent, byClick Here link. 

 

  • please include in your message,
  • phone number,
  • which carrier,
  • Customer Support Agent by CS_Agent, will Response to your inbox by private message 
  • During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
    • Monday to Sunday: 6 AM to 10 PM EST
    • Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..

  • Check your private message inbox (click on the envelope top right of your screen)

or you can do some troubleshoot your device

Spoiler

you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute,

4. put it back and power on,

5. toggling airplane mode off/on,  

 

and you can try to reset network settings and Changing APN Settings,
for iphone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit  Here link, 

 

APN Settings On An IPhone

click Here link, 

 

How to reset network settings on an Android device
  1. Open the Settings app on your Android.
  2. Scroll to and tap either "General management" or "System," depending on what device you have.
  3. Tap either "Reset" or "Reset options."
  4. Tap the words "Reset network settings."

   or visit  Here link,

 

APN Settings On Android device

click Here link,

 

Ensure you have the correct APN settings by visit Here link,

Select the brand and model of your phone,

 

and try manually selecting network "3G ONLY" or WCDMA only,

for iPhone visit Here link 

or Here link 

 

for android visit Here link ,

 

and do Rebooting your phone ,This is quick and simple,to refreshing your network,

*what is meant by rebooting the device turn off and turn it back on.

 

try to check update your device,

 

you can try to test your SIM card in another device to you know the issue from SIM card network or your device issue.

gracehu148
Good Citizen / Bon Citoyen

It works  for 10 months 

gracehu148
Good Citizen / Bon Citoyen

Hi, I don’t understand it. Your guys want kicking me out public mobile? It not work since the Christmas and I didn’t do any things. I have 2 , another one is good.

@gracehu148 I see this is the 3rd time you started a post about this today. I understand it may be difficult to find the original one you post, but if you can try to only post on the first one and than answer any questions you are being asked, it should be easier to follow.

 

Maybe an oracle can move this one to the 1st thread as well?

@gracehu148 can you provide what troubleshooting you tried?

You said all looks good on the account, so it says ACTIVE?

 

Is there an error message showing up on the phone?

 

Can you try the SIM into another compatible device to see if it works?