$40 15gb 4G plan

[Joecrush]

I changed my old plan $35 3gb 3g speed to the deal a few weeks ago $40 15gb 4g speed and now it says current plan $25 1gb 3g speed plan, How to I get this resolved?

[Joecrush]

It works the browser reads the right plan now. Thanks so much

[kb_mv]

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@Joecrush wrote:

I changed my old plan $35 3gb 3g speed to the deal a few weeks ago $40 15gb 4g speed and now it says current plan $25 1gb 3g speed plan, How to I get this resolved?

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@Joecrush If doing as directed by @Outdoorsman doesn't fix it, open a ticket with customer service.

You can contact a Customer Service Rep one of 2 ways.

1. At https://publicmobile.ca/chatbot.

2. If you have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

In either case you should receive a reply within 48 hours though they are typically much faster. Keep an eye on the envelope icon top right for replies.

[Outdoorsman · Accepted solution]

@Joecrush hi clear your cache or change browser and use private or incognito mode log back into your account and see if it updates