over charges

[Jimmysu092481]

Public Mobile charges me couples times after I renew the plans on AUG and SEPT. Will these be refundable? Already submitting the ticket without response. OR should I go to Telus to solve these problems?

[dabr · Accepted solution]

@Jimmysu092481   You'll need to submit another ticket if you've not heard back.  Try private messaging them if the ticket submission goes awry again.   BTW, you're not paying for any other family accounts with your CC?

Here's a link to CS_Agent, private message (if needed):  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Jimmysu092481]

As you can see they charge me couple times. I submitted the ticket,no response.what should I do?

[Jimmysu092481]

 

 

 

[softech]

@Jimmysu092481   when did you join?  You encounter any activation error that you need to re-activate?  I just worry you have activated two accounts

But, did you login to My Account and check Payment History?  check payment history from August and see if you understand.  Do you see Pm charged you twice?

if not, post screenshots since August and maybe we can help

[Jimmysu092481]

The charges are the plans I renew. Every time I renew a plan they charge me money, like in August I renew twice and they charge me twice. I have no idea how their system works.

 I did not buy any add ons. They both appear on my cc and pm history.

[Jimmysu092481]

No,they never reply. I been waiting for over a week. Any other Solution?

[Meow]

You have to talk to PM agent if you believe you were overharged.

Telus has nothing to do with your service with PM.

What kind of charges are we talking about?

Did you buy any add-ons?

Does these charges appear on your PM transaction history or only on credit card?

Maybe you gave your card to somebody else to pay for PM services?

[softech]

@Jimmysu092481   While PM is owned by Telus, the operation is independent

yes, you have done the proper way, you need to open ticket with PM Support, and they will investigate.

if you have already submitted request via Chatbot or direct message, please monitor your Community inbox for their reply.  They will usually reply on the same day