Add-On 12months2gb disappeared before 12 months

[LC]

I signed up as a new public mobile member during March 2022 and had the promo code 12months2gb applied to my account but when I signed in to see my add-ons, the extra 2gb a month has disappeared and it hasnt been 12 months yet.

[gpixel]

@LC 

did you do a plan change?

[softech · Accepted solution]

@LC did you make any plan change?

Tryogging in My Account using Incognito mode to confirm 

if still wrong,  open ticket with PM support for further investigation 

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[darlicious]

@LC 

Log out. Clear your browser and log back in using secret/incognito mode.

[dabr]

@LC   Might be just caching issues which the new self serve account is prone to, so login using incognito/private mode or another browser.