@higherpower888
Every month? did you just join for couple months? If so, do you remember if there was any activation problem and you have to re-start the activation process? I wonder if you created two accounts during the process
but first, login to My Account , check the Payment History and confirm if PM did charge you twice. It should show different transactions if they did. But be careful, PM likes to bring down a monthly renewal into 2 different lines. For example, a $25 monthly plan will be broken down into $10 and $15. This is how PM keep it's book
Also, you didn't make any plan change , did you?
And when you are in My Account, check the Available Fund to see if you extra charge is staying there. If it is there, better to leave it there to be used for next renewal
But if PM did charge you wrongly twice, and you want to have them investigate what happened, please open ticket with PM
1. If you have access to My account: At https://publicmobile.ca/chatbot.
Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"
2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there
