Just ported my number over from Zoomer (Cityfone), but cannot receive calls

[ckleung]

I ported my number over 2 days ago, everything works fine except I cannot receive calls. When I try to call myself from another number, it goes straight to my voicemail in Zoomer.

I raised a ticket on this yesterday, but I have not gotten any response. 

Any ideas?

[softech]

@bbpublicmobile   Good advise. 

But you should have posted your question here earlier

The proper way is to call PM porting team and understand the situation first.   If you have posted the message, we would have sent you the number to call and it would save you from all the trouble.

[bbpublicmobile]

Hi everyone - I recently ported from zoomer to public mobile - and one lesson I can tell you all is if it doesn't work at first, don't attempt to do what some others say on here, like picking a random number with public mobile and then trying to port again. That messes up the first porting request which never finished and can cause a longer delay in order for them to fix things. If your first porting attempt from zoomer to public mobile fails, contact public mobile support and let them look into it!

Also had a strange thing too where zoomer never sent the SMS to authorize the port out request, but it was authorized (successfully).

[softech · Accepted solution]

@ckleung 

A critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins.  If you are not receiving calls and text on your PM sim card and can only make outgoing calls,  then you might have missed the step and hence porting was not completed

There is a number to call to talk to live support,  they can re-trigger the process for you.  I will message the number to you via the Community inbox.  Check the envelope icon on top right.  Call them and get it fixed

[dust2dust]

Did you leave the old sim in a phone and confirmed the transfer text?

If not then call the number in the link and they will re-request. Put the old sim in a phone and confirm the text that you will get.

https://forum.telus.com/t5/Mobility-Services/Help-with-porting-my-number-from-Rogers/m-p/123686/high...