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SIM card not valid

AliKoogs
Great Neighbour / Super Voisin

I tried to set up a new account. Online, the SIM card was accepted as valid, but the credit cards (2) were not being accepted, even though the information was correct. I exited that screen and now when I try to activate the SIM card again, it says it's invalid. Does it get invalidated with one attempt to activate it? That seems silly...

4 REPLIES 4


@AliKoogs wrote:

Nope, I can't login in to the new account.


Most likely account has not been created at all.

Contact agent for assistance to sort this out. PM is sometimes difficult to navigate due to caching issues they have.

- Send a private message to the CSA - agent by clicking (Ctrl+)Here

Watch for envelope in top right corner of Community page. It will show Number of unread emails.

AliKoogs
Great Neighbour / Super Voisin

Nope, I can't login in to the new account.

BKNS27
Mayor / Maire

@AliKoogs 

Clear the cache, cookies and go on incognito on your browser then re-enter the information.

 

Also check to see if your CC was charged. If it was, the SIM could be activated.

Yummy
Mayor / Maire

Check if your CC has been charged. Can you log in to your account? Does it say Active?

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