Website freezes when I try and change plan

[bennyg]

Trying to change my plan from the $35 for 2.5 gigs plan to the $55 for 20gig plan with the 20OFFMONTHLY promo code.

But when I click yes, change my plan on renewal date, I just get the spinning circle thing for..until I reload the page, been 15+ mins now, tried on multiple browsers, what gives PM?

[computergeek541]

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@hTideGnow wrote:

HI @bennyg 

try again now, someone said it works for existing customers too

https://productioncommunity.publicmobile.ca/t5/Get-Support/Existing-Customer-Can-get-55-plan-for-35/...

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That's true but it was never supposed to.

[hTideGnow]

HI @bennyg 

try again now, someone said it works for existing customers too

https://productioncommunity.publicmobile.ca/t5/Get-Support/Existing-Customer-Can-get-55-plan-for-35/...

[DennyCrane]

Both of those are better deals anyway, because they're permanent.

[will13am]

@bennyg , it could be high traffic with all the promos happening recently.  Try using incognito mode on your browser just in case that caching is causing the problem.  

[JK8 · Accepted solution]

@bennyg 

That is for new activations only. There is the 15 GB for $40 and 20 GB for $45 for existing customers.