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Returning a phone and Sim card.

Duncan1950
Great Neighbour / Super Voisin

How do I return a phone and Sim card that had been charged to my Visa credit card without my authorization?

4 REPLIES 4

Yummy
Mayor / Maire

There is NO way PM to send you a phone+SIM without somebody going to web site and actually placing an order.

will13am
Oracle
Oracle

@Duncan1950 , the return policy for CPO phones is covered in this help article.  I assumed you have the phone in hand and this is not a fraudulent transcation?

 

https://www.publicmobile.ca/en/on/get-help/articles/certified-pre-owned-phones

dust2dust
Mayor / Maire

Did you receive the phone and sim? Did a family member order it in? A gift maybe?

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