cancel
Showing results for 
Search instead for 
Did you mean: 

Unauthorized withdrawals from account after pausing service

Tasrol
Good Citizen / Bon Citoyen

Placed service into pause but Public withdrew funds from credit card for 3 months until I reported a lost or stolen phone , they refused to reimburse me .

3 REPLIES 3

Tasrol
Good Citizen / Bon Citoyen
  1. Placed service into pause before payment date ,they still withdrew funds ,this happened for 3 months in a row 

Chalupa_Batman
Mayor / Maire

@Tasrol wrote:

Placed service into pause but Public withdrew funds from credit card for 3 months until I reported a lost or stolen phone , they refused to reimburse me .


Hello @Tasrol 

Try to work it out with Public Mobile. If you are unable to find a resolution, please contact the CCTS for assistance.

https://www.publicmobile.ca/en/mb/ccts

Yummy
Mayor / Maire

Maybe you removed subscription to late so PM did not processed 'cancellation' on time. It is always good to remove subscription 3-4 days  before renewal date to give PM system chance to process it on time.

Yummy_0-1736695232218.png

 

Need Help? Let's chat.