Try using your phone number to reset your password, or try resetting your password through different web browsers. If not, try using the self-help chat.
First type Forgot Login, then select the only choice there: "Contact..", finally click link the blue link about submit a ticket Another page will open and just follow: .
After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM
If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):
