Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Purchased US Roaming for talk and text and did not work the whole time I was in US
My credit card expired and account was deactivated. When I went to put in a new card, saw a limited time offer of 4gb speed and 20gb data. I tried to select it but couldn’t find the offer. Now that I’ve reactivated my account, that offer is no longer...
Since last Friday my phone won't connect dialing out or receive phone calls. texting works. good signal. The phone shows it's dialing out but isn't connecting. Tried my bell sim in the phone and works as it should. Another customer I know is having ...
Using iPhone 6I can receive SMS messages with security verification codes from many providers. However, there is one that I can not received. I have contacted the provided and the answer is the SMS is sent but it is rejected. I have checked the answe...
Hi I CAN make calls. I CANNOT receive calls, send and receive texts. ALL INCOMING calls go straight to voicemail.I have rebooted my cell many times and took out put back sim card. Samsung A12 cell. Please assist. I checked online some sites that rep...
I joined Community. I was successful in changing my email address there. But, how do I change the email associated with my account. Did it automatically change too, or do I need to do something else?
sorry, you guys changed UI, It's horrible.I used almost use all of my data plan. so I want to add additional data.I purchased it, and add on, but how I can apply to my current data plan?why this is so hard do it? I only can remain all the bad word wi...
Hi, I’m on Autopay and am receiving the $2 discount, but I’m no longer getting the extra data bonus. This has caused my data to run out. I’m a light data user on 1gb plan, but it is very inconvenient to run out of data. How can I get the bonus back? ...
I was hesitant to buy a U.S. plan through Public Mobile as last time I was in the US (summer 2020) it never worked. This trip it did work as soon as I crossed the boarder into Washington state to my delight. However, as soon as I stepped foot off the...
Hello, Can I get a clear answer here. If I upgrade to the new PM 4G plans, with this solve the 3G US roaming shutdown problem? In other words, will I still have issues making voice calls in the US if I am on a PM 4G plan?
i am going to travel between Oct 24 to December 3 and I will not be able to use my mobile services with public mobile. Can I suspend my account during this period? What other options do I have to avoid being charged during this period.?
To make a payment you need 4 digest PIN # when you called *611, 1-855 # or log in to website.
Had to buy a new phone and ofc the sim card does not fit and need to buy another one. Problem is I took sim card out of old phone and when I put back in get message that I have emergency calls only. Did I damage the card somehow and have to wait for ...
Hi,I plan to go to the US shortly. I don't need to make any call being there. However, I will need the internet connection. Here is my question: is it OK, if I buy the DATA only add-on in order to be able to access the internet (GPS and other stuff),...
The email I used when I opened my account with is no long active and I need to change it. I'm try to login but it keeps prompting "Just making sure it's you, we sent you an email... etc" I cannot get the code because I cannot access the email account...
I can’t access my old email for my original account which has 50 dollar plan on it
i have tired resetting phone picking a network changed sim cards to a different phone with no luck can call out and send texts.
the number is 1-705-780-4001 shows short outgoing calls that i am not making please help
How do I upgrade to a 4G plan? I am currently paying $25.00 per month and I have a $4.00 monthly reward ($2.00 AutoPay and $2.00 Loyalty). What do I need to do? 3G is way too slow!!! I sign into my account, however I see no option to upgrade! It is a...
I activated 2 iphones. for one phone everything works. For the other phone it sends and receives texts and can call out but when you call the phone it does not ring but goes to a customer is not available message. Phone is not on do not disturb
no longer use public and need to cancel
How do I update my new SIM card because my old one was lost and, I did open a new account with the new SIM card
After sign in. This goes to expired . Can't get in.
I read that the US no longer has 3G and it will be downgraded to 2G. I am planning to get data only. Will this be affected negatively? I read a lot of posts about how talking doesn't work, but I will not be adding on the talk & text. I will be in NY ...
I am experiencing difficulty accessing my account.
Hello, I have a pending plan change on a renewal date. I also took off Autopay, not using the phone for about 70 days. If my renewal date was the 21st of this month, it won't charge me because auto pay is off right? Rather when I want to reactivate ...
I have been wanting to switch to a North America plan so that I can call anyone in Canada or the USA but there doesn't seem to be an option anymore for this type of plan which really sucks.Is there a reason why they removed this plan? I don't want to...
