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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 29094 Views
  • 148 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 40815 Views
  • 185 replies
  • 29 Bravos

Resolved! 2GBBONUS Promo didn't work

Hello, I just joined public mobile today and activated the sim on $35 plan, but the promo 2GBBONUS did not get activated for the plan. Is there a way the promo can be applied on the plan? Thank you.

Siddu3094 by • Great Neighbour / Super Voisin
  • 669 Views
  • 3 replies
  • 1 Bravos

Cannot port my # after activation.

When I tried to change my number, port from another provider. After check my number to port, it gives me an error and log me out.

mpham81 by • Great Neighbour / Super Voisin
  • 604 Views
  • 4 replies
  • 1 Bravos

Resolved! Tried to change my billing date.

Hi there.  I'm out of data and my plan auto pays next Tuesday. I logged in and topped my account up $40, the price of my plan. I assumed me bringing $40 to my account would just change my expiry date and lose out on the week. Then I changed my plan t...

dgibbon1313 by • Great Neighbour / Super Voisin
  • 610 Views
  • 5 replies
  • 0 Bravos

Resolved! New Port, switched sim card before getting sms

Hi Everyone, I obviously missed something when doing this. I got the new sim put it in, and thought everything was good until people contacted me that I'm not replying to their text messages, I'll put my old sim in but need that sms to come again. Th...

galbraithS by • Great Neighbour / Super Voisin
  • 621 Views
  • 3 replies
  • 0 Bravos

Resolved! Waiting 24+ hours for a port to process from Telus Act

Hello,  I am new to Public Mobile. I went through the steps yesterday to port my number from Telus to Public Mobile and am waiting for the port to go through. Can someone advise whom I can speak with to check in on the status? Thank You, Rachael

Rachclarke444 by • Good Citizen / Bon Citoyen
  • 1327 Views
  • 12 replies
  • 0 Bravos

Notifications

My notification started not showing up a couple of weeks ago and now all of a sudden I'm not receiving my phone calls either. Please help.

Resolved! Porting Phone number from shared service

How do I port the same cell numbers if the current plan is on a shared plan by others? Will I still be able to port our numbers separately? Thank you.

Deniron by • Great Neighbour / Super Voisin
  • 2220 Views
  • 9 replies
  • 0 Bravos

Resolved! Refund Upon Deactivation

I have recently deactivated my public mobile account and transferred to a new network. However, I put funds in my public mobile account prior to doing this, which would have topped up my next month. Now that I won’t be topping it up next month, how d...

mina18 by • Great Neighbour / Super Voisin
  • 476 Views
  • 2 replies
  • 0 Bravos

Resolved! 2GB bonus if I want to keep my old number

I already have a different 25 dollar plan with public mobile, but I want to get the new plan with 2GB bonus which means I would have to cancel my old plan. Could this mean if I get a new sim with public mobile I could use my old phone number?

ascwin01 by • Good Citizen / Bon Citoyen
  • 3414 Views
  • 50 replies
  • 0 Bravos

Resolved! Not receiving calls or texts

Hi, I have not been able to receive incoming calls and texts foe the last two days.My plan is still active and everything seems to be in order. Can anybody please assist?

chrisnolan1989 by • Great Neighbour / Super Voisin
  • 2313 Views
  • 23 replies
  • 2 Bravos

Resolved! Can't Receive Text/Calls, But Can Send Them [Resolved]

I've been with Public for years. Suddenly yesterday I didn't receive my 2FA text from Google. This morning I didn't receive my 2FA text from Microsoft. I asked several of my contacts to call and text me. None of their texts can be received. All calls...

ylh by • Great Neighbour / Super Voisin
  • 2354 Views
  • 22 replies
  • 3 Bravos

Resolved! Service auspended

I changed my credit card and updated my credit card info but my service hasn’t been reinstated.

Pawli by • Great Neighbour / Super Voisin
  • 605 Views
  • 4 replies
  • 0 Bravos

Resolved! Cannot view or change plans

Hello, For both me and my wife, when we try to access the Plan Details we get logged out. When we click Change Plans, the current plan is blank and there is no other plan we can change to. What is going on?Notice that the current plan still works (I'...

gabrielchites by • Great Neighbour / Super Voisin
  • 632 Views
  • 3 replies
  • 0 Bravos

Can't make a payment through visa creditcard and debit card

Try to make a payment through visa creditcard and debit card but not working. Transaction is unsuccessful. The cards are fine, just did purchases somewhere else. Payment due tomorrow. Is there someone can help? Otherwise will have to switch to other ...

Frausu by • Great Neighbour / Super Voisin
  • 1275 Views
  • 12 replies
  • 0 Bravos

Not showing amount due

I have tried to pay my phone bill but it will not show me the amount due which is causing it not to allow me to pay my bill

bryce19 by • Great Neighbour / Super Voisin
  • 594 Views
  • 5 replies
  • 0 Bravos

Resolved! Trying to Reactivate suspended service

I have tried to "reactivate" my services and keep running into a loop.  I have paid the amount due and now shows a $0 owing.  Now when I try to reactivate it takes me to the payment page where $0 is owing. It also says my plan has expired.  I had los...

Raybone by • Good Citizen / Bon Citoyen
  • 1067 Views
  • 12 replies
  • 1 Bravos

Resolved! Community Reward

Hello....I am wondering if someone can explain to me how the community reward works and how to earn the reward??? ThanksPhil

Murphiles by • Great Neighbour / Super Voisin
  • 1456 Views
  • 9 replies
  • 0 Bravos

Resolved! account

I've lost my login info and cant get into my account.  I don't know the answer to the security question.  I just want to find out my account number.Help

Rosemarie1956 by • Great Neighbour / Super Voisin
  • 922 Views
  • 9 replies
  • 0 Bravos

Auto-pay not working?

This morning I woke up to no service. I went and checked my account and it says:"Reactive Current Plan. Please disregard this message if you have enough funds in your balance or are on AutoPay. Your account has been suspended. Make a payment to react...

chrysanthemum by • Great Neighbour / Super Voisin
  • 425 Views
  • 3 replies
  • 0 Bravos
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