Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Does anyone know if I’m allowed to or if it’s safe to share my referral code publicly on the PM community or on social media? I don’t want to end up having my account restricted or something lol.
So, recently, my phone crapped out and I had to switch to a new one. However, when I inserted my Public Mobile SIM Card (that had already been activated in another phone) a notification popped up that said "Invalid SIM Card: Network locked SIM card i...
Do I get a bonus for using it too?
Was stuck outside the country due to COVID regulations and unable to activate the service on time, it's a week past the 90 days of inactive service. I would like to activate my service now but I can't login to my account. I understand the rules about...
Port mobile no. I do not have service at present. How can I transfer my no. ? I have requested for the transfer of my Mobile no. to other provider but I can not receive service so How can I do that ?
As a new member of the community, what’s the best way I can go about informing myself about PM, so that I can help others do the same?
Hi, I'm trying to swap my sim card to the new one I ordered (old one is still functional but damaged and I wanted to get this done while I'm swapping to a new phone anyway). Apparently this is basically impossible to do, if you go to self serve it sa...
Hi there, So my wife's phone fell into the toilet... We managed to get a used phone (a Samsung) off Facebook Marketplace for pretty cheap, but it's network-locked. We phoned the previous provider that the previous owner had been a part of, but they ...
Why won't my data cycle renew even after I've paid for it? I've tried restarting my phone and I've also tried removing my sim card for 5 mins and then putting it back in and nothing helped..
My phone won't receive texts or calls today. It goes straight to the voicemail I set up with public and then does not notify me of the voicemail. Everything was fine yesterday.
Hello, I tried to transfer my phone number from virgin mobile to public mobile last night but it didn't work. After I finished the activation from public mobile's website, I got a message from virgin mobile asking me to confirm that I will transfer t...
I had issue involve in connect internet. I ‘v already pay for my plan fee last week. However, my phone couldn’t use internet now. Please find out this problem and fix it as soon as possible.Thanks for your support. BEST REGARDS Henry
I want to change my VISA for auto pay.
Why would you try and charge my card for a whole month when I am just trying to register it. I could see charging $1.00 if something had to be charged. So now I have to wait till my due date to register for auto pay
I added a new credit card to my auto payment plan but my phone is still not working. Please advise.
Is iPhone 12 compatible with Public Mobile?
Hi there,i’ve lost my sim card during an international trip. I would like to get a new sim card with the same number. Is it possible?
I seem to be caught in this ingenious marketing loop where I purchased the biggest plan available with the most available data and since it still doesn't satisfy my need I end up spending more than I did in the first place on additional data. Why can...
I got a new sim and it registered fine. The phone number works ok. The APU settings entered automatically and are not editable. I'm in BC and wonder if the sim is not the correct one for the province.The info:Name:TelusAPN: sp.telus.comThe rest match...
HiI moved from BC TO ALBERTA on February15 2020. Today i realized that i am paying extra taxes on my both numbers.I am paying 12% but in actual its only 5% in Alberta.I am paying extra taxes since February-march 2020.
I need to make a phone call and I can't. My account has over a $50. Can someone check this now for me please.
I signed up for public mobile at 3:30pm today and tried to add American coverage but was told that my pin number is wrong. I have been back to the store and assured that the pin is correct as recorded. Without a proper pin and American coverage the p...
Anyone else notice this in Self Serve? When under the 'Plan and Add-Ons' TAB it does not change color, like the other 3 when selected: Payment TAB My Profile TAB Overview TAB Just an observation...Turn on the "change color" button PM.
Hi thereI need a payment invoice of last month with the phone number listed. Please help, in the payment history option, I don't see the phone number of the account.Thanks
My phone is showing only 2 bars and often gets disconnected when I am on the phone. Anyone else experiencing this issue? Any work around?
I have an old Public Mobile SIM card which has been de-activated long ago on my old phone. I'm getting a new phone and would like to know if it is possible to re-use this SIM card without buying a new card. I'm prepared to go through a new account ac...
I never get good service at my house, wondering if it’s because it’s a basement suite?
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