Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Service basically not working

Calls are going straight to voicemail or failing. Others are unable to call me. Calls, if they go through, seem to take upwards of 20 secs to connect. My mom, dad and I switched to Public Mobile at the same time and now all three of us are currently ...

Resolved! Phone Number Port In and Port Out

Hello, I need assistance to Port in a TELUS Number to Public Mobile and Port Out my Public Mobile # to TELUS, so basically swapping a number. How can I do that ?I do not want to loose any of the 2 numbers as well as I don't want to loose my Public ...

Resolved! Can not update credit card for auto pay

My credit card expired. I have tried various credit cards, deleted my old card and STILL can not register my new card. What can I do??

Resolved! transferred my number from lucky to public on july 2nd

not able to receive any calls. if someone calls it goes to VM directly please help

Resolved! Credit card payments.

So I need to update the Expiry Date on my credit card for autopayments. Apparently no one in the IT department is smart enough to actually make a website to allow that to be done without removing the card. And apparently even removing the card isn'...

Resolved! Missing Rewards

I signed up using someone's referral code, while there was a refer a friend promotion, and neither of us have received any rewards/credits. I tried submitting a ticket through SIMon but the link in the chat keeps giving me a 404 error. What can I do ...

Resolved! Phone doesn't work

Hello, I just paid $20 into my account to pay for US talk/text/data. Texting works but I can't call anyone. My account does not show the plan add-on but it does show I paid the $20 for it. Ideas? I have an iPhone XR.I don't know if it's connected, bu...

Issue with my service

For the last couple of months I have been having issues with my service. I am not receiving emails or social media messages while using my data and I have had to reset my phone but still won't work. I have to turn my wifi on to receive these messages...

Resolved! Can't add money to my account

I had my account on hold since April as I wasn't able to find my device.Now I found my device but my account is Suspended and I am not able to pay. Please help.

Resolved! Need help ASAP

I am calling out for some assistance I am locked out of my SIM card and I need a puk code for my phone!

Resolved! switching service from Bell MTS to Public Mobile

Hello,I am attempting to switch to Public Mobile. I didn't realize that I had to wait for a text from Bell MTS before I switched SIM cards. This resulted in some phone numbers not being able to call and others not being able to text my number. I h...

Resolved! us roaming

I thought i paid for a 10 day us roaming package but got a data plan instead

Resolved! Entered the wrong number for MEID

I accidentally entered another number instead of the MEID when activating my account. I got a text shortly after, telling me I’d receive someone reaching out for help “shortly”. But it’s the next day and I haven’t heard anything. I can’t switch out m...

Resolved! credit card

how do I update the expiry date on my credit card?

Resolved! Pin number

I bought a new phone samsung galaxy and when I put my sim card from my old phone it ask me to put the sim pin and I don't know what is the sim pin can you help me with that please.

Resolved! SIM card

Spoiler Hi I bought new sim two days agostill not showing sim range they said will work within few hours but still not why it’s so irritating now

Renewal

Resolved! Service not working

Is there somewhere we can call or something i paid my plan and my data said 75% used already its been 3 months it does that on the first day without even putting it on

Resolved! Plan not working

I topped up my account for the correct amount but plan is not working and still says suspended but balance is showing at the right amount needed for my plan. Very annoying

Added a top up card...didnt renew my plan...couldnt log into the online thing to get help

So i bought a 45$ card...and my plan is 43.....i added it and it said my account ballance is 70$ Why Didnt my plan renew?! thats problem one....problem two is that i forgot my security question and locked my online account thing so i couldnt even loo...

Resolved! Calling to Hong Kong and long-distance

Can I call Hong Kong at my phone number? ($15/m, 100 minutes/m), what are the rates for calling Hong Kong and international long-distance?

Resolved! No Service after activating new SIM card

I just followed all the instructions to activate a SIM card, but it says No Service with the new SIM card in phone. I transferred between Koodo to Public, and used the same phone number - now neither SIM card has service.

Resolved! Sim card issue

Recently bought a new phone for my son, bought a new Public Mobile SIM card for the phone, but when I go to activate the card, it says that the SIM number is invalid.

Resolved! Phone warrantee

I bought a Google Pixel 3 in October 2021 from Public Mobile. Your site said there is a 1 year warrantee on all phones. The phone is now having charging issues (starts charging and then stops, starts and stops). Seems like the phone is on its last le...

Resolved! I activated my sim card with promotion code 2GBBONUS but didn't have the extra 2 GB

I activated my new SIM card last month, bought the plan $35/month, and added the promotion code on the payment page and also the reference code from my friend. However, my friend and I didn't get anything as the benefit said on the Public Mobile web....

Resolved! When does your data gets renewed, at the start of the month?

So I achieved 95% of my data today and it doesn't show any usage for today. Not sure how this is possible; I was wondering does the period start at the first of the month, or some other date? When will I get a new batch of data?

Resolved! Add-on is in payment history, but not in overview/can't use

Hi! I reupped by US roaming talk & text, but it isn't working. I can see the purchase in my purchase history, but it isn't in my plan overview. I bought more data just before buying this add on, so it's weird this one didn't work. I don't want to dou...

Minutes being charged

My new account (set up yesterday) was charged with 2 minutes useage yesterday and another 2 minutes again today. But I have not yet made any calls. Why is this happening? Do I need to do something to stop it?

Resolved! Unable to reset password

I am getting a failed password at login. When I enter my (valid) email address at 'I forgot my password' it says failed login. How am I able to login to my account?

Resolved! Refund request

I have transferred my phone number to another service provider and I'm no more with public Mobile, but I have just paid my current month invoice. Can I get a refund please

Community

Forum Posts