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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 25330 Views
  • 135 replies
  • 34 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 36810 Views
  • 185 replies
  • 27 Bravos

Resolved! Data

I just switched to public mobile about a week ago, I am supposed to have 5 Gb of data. My usage history doesn't show 5gb used at all. I keep getting texts saying I've used all my data. Has anyone experienced this before? 

fatcakes3 by • Great Neighbour / Super Voisin
  • 1274 Views
  • 7 replies
  • 2 Bravos

Resolved! International call

Hi Public Family, The add-on 300 international long distance min. can be used to any country or their is any specific list?

Mangomobile by • Great Neighbour / Super Voisin
  • 1713 Views
  • 11 replies
  • 0 Bravos

Available Funds and One Time Payment

Hello Everyone! I'm new at the Public Mobile community and am having some trouble paying for my bill. I have an amount due of $10 and have some available funds than can cover my payment. However I don't know how to pay for my bill. How do I use my av...

starburst by • Great Neighbour / Super Voisin
  • 817 Views
  • 2 replies
  • 0 Bravos

Hey CCS!!

CCS recently did a huge reduction on Public Mobile SIM cards. They dropped the price of $5.00 to $4.99!! Wow.  CCS....how about a real sale???  

Resolved! I bought an unnecessary add on

Hi, I bought an add on I can't use. Some Long distance US minutes. I wasn't aware my plan includes US calling. I couldn't use these minutes unless I downgraded. Could I get a refund please?

sallyhillhill by • Great Neighbour / Super Voisin
  • 1014 Views
  • 7 replies
  • 1 Bravos

Internet keeps dropping

Has anyone else noticed there cell phone internet keeps dropping? Mine started after I switch my plan, was always around 4pm it drops and only for a min but I use my phone for work and yesterday it happened 5 times through out the day. I’m at the poi...

ald2209 by • Great Neighbour / Super Voisin
  • 724 Views
  • 5 replies
  • 0 Bravos

Resolved! Sign up bonus data gone?

HiI believe I got an extra 2 gb of data at sign up time in February and was told it would be rolled forward to the next month if not used. I use very little data/month but this month I am approaching my 2 gb limit (my fault!)  and got a text from Pub...

IMTIM by • Good Citizen / Bon Citoyen
  • 782 Views
  • 4 replies
  • 0 Bravos

Resolved! US addons

My 10 day US add-on has expired so I am trying to purchase another, but the text option is not even coming up in my account as an availability.

susellin by • Good Citizen / Bon Citoyen
  • 793 Views
  • 6 replies
  • 0 Bravos

Resolved! iPhone 7 - No cellular data access

ISSUE - cannot access cellular data networkIphone 7 ios 14.4.2. 500 mb + 500 mb bonus planMy spouse is a relatively new member for the past 2 months and  (since day 1?) told me she cannot access the cellular data network. The message when trying to o...

Bottomshelf by • Model Citizen / Citoyen Modèle
  • 3923 Views
  • 11 replies
  • 0 Bravos

Can not make calls from my mobile

I can not make calls from my mobile. Checked my account and it is active, all the dues paid. This problem started just couple of hours ago today. I do not know what went wrong.Any advice to solve the issue.Thanks

pmohapatra by • Good Citizen / Bon Citoyen
  • 915 Views
  • 6 replies
  • 0 Bravos

Resolved! Re: changing plans

I would like to switch a phone plan from Telus to Public Mobile.  How do I go about doing that?

DiDomenica by • Great Neighbour / Super Voisin
  • 1011 Views
  • 5 replies
  • 1 Bravos

Resolved! Phone voicemail spam call

Hello ive been having trouble with voicemail things such as getting a call from a general spam caller every single day and they always leaves voicemails with nothing on it i was wondering if i could block that voicemail person because i blocked the c...

Wenxicao741 by • Great Neighbour / Super Voisin
  • 668 Views
  • 3 replies
  • 0 Bravos

Resolved! $10 off friend referral

I’m missing credit on my account. It’s supposed to give $10 for friend referral and it hasn’t 

Ashley31 by • Great Neighbour / Super Voisin
  • 1141 Views
  • 8 replies
  • 0 Bravos

Resolved! Lost my refer a friend reward

This morning, daughters account was cancelled because she had not paid her account when due. Funny thing is, she was signed up for auto-pay and her bank account proves that Public mobile took her money. She had to pay manually a second time to re-ins...

HuronBob by • Great Citizen / Super Citoyen
  • 1054 Views
  • 5 replies
  • 2 Bravos
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