Friend tried using referral code and was told not valid. Do codes expire?

[anmariedillion8]

The referral codes do not expire. It's a good idea to copy and paste the code. I've always found that retailers like Walmart will help you to enter your referral codes as well so reach out to them for help of you need 

[Anonymous]

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@alfie01201 wrote:

The referral code has no o or 0. The guy at the kiosk tried several time to enter it and it wasn't accepted.

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@alfie01201 

don't worry about it you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to them can solve your issue, they are nice Service Team they will help you 100%. only them can Add for you.

Here’s How To Contact Customer Support Agent by Submit a Ticket,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent, Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
  Click here to submit a ticket↗↗.

• or you can send a private message to Customer Support Agent by Click Here link,

• please include in your message,
  
• phone number,
• account 4 digit pin,
• Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  • Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck...

[hTideGnow · Accepted solution]

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@alfie01201 wrote:

The referral code has no o or 0. The guy at the kiosk tried several time to enter it and it wasn't accepted.

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Hi @alfie01201 , please have your friend to wait 72 hours after activation, then open ticket with PM and explain the situation and they will likely apply it back without problem

click on the Bubble on the lower right or directly at : https://publicmobile.ca/chatbot.
Follow these these to get to ticket open page quicker:

1. Type: My rewards are missing,
2. click on "Refer A friend",
3. click on "Yes, I'm the referred customer',
4. click "Click here to submit a ticket" .
5. you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

[alfie01201]

The referral code has no o or 0. The guy at the kiosk tried several time to enter it and it wasn't accepted.

[pkaraa]

Click the blurb on the bottom right and create a ticket with support agents if it be added to your account manually. 

They ll authorize both accounts and help you with it.

[alfie01201]

Referral code was repeated to the guy at the kiosk and every time he entered it, it wouldn't accept it.

[Anonymous]

@alfie01201 

No expire but you make sure the right and do copy/paste.. better

The Refer a Friend Reward - Public Mobile

[softech]

@alfie01201 any chance some copy error ? like 0 or O ?  the referral code are never expire and same always.

Also, make sure he enter in the proper box, there are Friend Referral code and Promotion Code during activation, don't get mix up