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Can i get a 50% refund on my simcard?

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819cookie
Good Citizen / Bon Citoyen

‎12-15-2021 04:53 PM - edited ‎01-04-2022 04:56 AM

I just got the 2GBBONUS plan today. 

I purchased the simcard about 2 weeks ago. It was 10$. 

Today when I came onto the site to activate my plan, i saw that the promotion now sell the sim card for 5$.

 

Is there any possibility that I can get refunded 5$?

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11 REPLIES 11

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Dgraziani
Good Citizen / Bon Citoyen

‎12-16-2021 09:09 AM

You never know if you dont ask, just message a mod and see. Although I have my doubts. 

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CountyDownIeUk
Mayor / Maire
In response to Yummy

‎12-15-2021 07:18 PM - edited ‎12-15-2021 07:18 PM

Seems like a lost cause....OP won’t respond to where it was purchased. 

OP should go after original seller.  

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Yummy
Mayor / Maire

‎12-15-2021 07:15 PM

It does not hurt to try. Same as 'I never win lotto... but I never buy a ticket either'.

You can negotiate credit to be added to your account instead of asking for actual $ refund.

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pkaraa
Deputy Mayor / Adjoint au Maire
In response to CountyDownIeUk

‎12-15-2021 06:14 PM

If you have bought the SIM from PM then you can ask for a price match 😄 not sure it ll work but worth a try. 

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CountyDownIeUk
Mayor / Maire
In response to esjliv

‎12-15-2021 05:14 PM - edited ‎12-15-2021 05:16 PM

@esjliv 

 

A few weeks ago they offered the same.  I ordered 2 one day and 2 more the next day. Both sets couriered to the door out of Calgary received a few days later...and both sets on same day.....but at different times by different driver. Mark your calendar for 2022. 

Point being.....they are giving them away, as is a total loss leader. 

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Anonymous
Not applicable

‎12-15-2021 05:12 PM

@819cookie 

when you purchased 1 for $10 or you see 2 for $10, and you received only one,

because that website has a month for that price 2 for $10 and you purchased from public mobile website, or for some store!!

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esjliv
Mayor / Maire
In response to CountyDownIeUk

‎12-15-2021 05:09 PM

@CountyDownIeUk wrote:
@819cookie wrote:

I just got the 2GBBONUS plan today. 

I purchased the simcard about 2 weeks ago. It was 10$. 

Today when I came onto the site to activate my plan, i saw that the promotion now sell the sim card for 5$.

 

Is there any possibility that I can get refunded 5$?

 

Yesterday they were 2 for $10. 

Today they are 2 for $5. 

I guess you can try to get a $5 or $7.50 credit. 

Did you use a referral code for a $10 credit?

Did you get the More the Merrier freebies?

 

Todays offer for SIMS below. 

 

7C0F08AA-3881-420A-919C-8DBA864E202A.png

 

@CountyDownIeUk  - Wow - other than Free SIM (way back when), that is a great deal PM has got going there.

Definitely beats CCS @ $3.99 each today.

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esjliv
Mayor / Maire

‎12-15-2021 05:07 PM

@819cookie wrote:

I just got the 2GBBONUS plan today. 

I purchased the simcard about 2 weeks ago. It was 10$. 

Today when I came onto the site to activate my plan, i saw that the promotion now sell the sim card for 5$.

 

Is there any possibility that I can get refunded 5$?

@819cookie  - perhaps they can add funds to your Available Funds Balance for any difference in the cost.

 

OR, if you want a spare maybe they will agree to send you a free one...I dunno?

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CountyDownIeUk
Mayor / Maire

‎12-15-2021 05:04 PM - edited ‎12-15-2021 05:18 PM

@819cookie wrote:

I just got the 2GBBONUS plan today. 

I purchased the simcard about 2 weeks ago. It was 10$. 

Today when I came onto the site to activate my plan, i saw that the promotion now sell the sim card for 5$.

 

Is there any possibility that I can get refunded 5$?

 

Yesterday they were 2 for $10. 

Today they are 2 for $5. 

I guess you can try to get a $5 or $7.50 credit. 

Did you use a referral code for a $10 credit?

Did you get the More the Merrier freebies?

BUT the question is...where did you buy it from?

 

 

Todays offer for SIMS below. 

 

7C0F08AA-3881-420A-919C-8DBA864E202A.png

 

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esjliv
Mayor / Maire

‎12-15-2021 04:55 PM

@819cookie wrote:

I just got the 2GBBONUS plan today. 

I purchased the simcard about 2 weeks ago. It was 10$. 

Today when I came onto the site to activate my plan, i saw that the promotion now sell the sim card for 5$.

 

Is there any possibility that I can get refunded 5$?

@819cookie  - I am going to say NO, but I am not a Public Mobile representative.

 

So try contacting Customer Support and ask them -good luck.

 

Two ways to contact CSA:

1- Put in a ticket through SIMon Bot (usually faster method to get in contact with the Public Mobile Customer Support) by clicking on the bottom, right chat bubble.
OR
2- Private message the Customer Support here (slower method): https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

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hTideGnow
Mayor / Maire

‎12-15-2021 04:55 PM - edited ‎12-15-2021 04:56 PM

@819cookie   You can try... you have a case, I think.  also, they were doing $10 get 2 SIM not long ago.   PM support are generally nice and understanding and maybe they will credit you the $5 to your account.

click on the Bubble on the lower right or directly at : https://publicmobile.ca/chatbot.
Follow these these to get to ticket open page quicker:

  1. type: Contact CS Agent
  2. Click "Contact Us"
  3. Click "Other"
  4. Click "Click here to submit a ticket"
  5. you will then direct to another page to open ticket.

    After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

 

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