Not registering on network

[Johntitan69]

My Samsung phone won't register to the network why?

[Chriswilliston0]

Your phone may not be unlocked depending on what year your phone came out after 2017 they all come unlocked or you have to put a new portal number

[Handy1]

@Johntitan69  Check 

Check the Status of Your Device in Canada | https:/

[softech]

@Johntitan69   

Try to reseat the sim card.  Power down first, take the sim card out for a minute. Then put it back and  power it back out 

Better to test the PM sim card on another phone as well

And if you have another active sim card, please put it into your Samsung phone and see if it works. That confirms if it is a device problem or not

[LoveNature]

Hi @Johntitan69 

Login to your account what the state is showing is Active,

[Handy1]

@Johntitan69  And is this a new phone to you or were services working before and just stopped 

[Johntitan69]

I'm a current customer don't know why it won't work 

[BKNS27]

@Johntitan69 

What model is your Samsung phone?

It could be locked.

What does it say on your phone to narrow down your problem with the phone?

[softech]

@Johntitan69   did you try your PM sim card in another phone to confirm?

is that a new activation? you see the sim card worked in another other phone earlier?

or is the Samsung phone new? 

Provide us more information, like what have you tried, how long you have been with PM. etc

[Handy1 · Accepted solution]

@Johntitan69  Did you just port over to PM or activate SIM card ? Is this a new to you phone and your current customer ?