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Not registering on network

Great Neighbour / Super Voisin

My Samsung phone won't register to the network why?



Good Citizen / Bon Citoyen

Your phone may not be unlocked depending on what year your phone came out after 2017 they all come unlocked or you have to put a new portal number



Try to reseat the sim card.  Power down first, take the sim card out for a minute. Then put it back and  power it back out 


Better to test the PM sim card on another phone as well


And if you have another active sim card, please put it into your Samsung phone and see if it works. That confirms if it is a device problem or not

Model Citizen / Citoyen Modèle

Hi @Johntitan69 

Login to your account what the state is showing is Active,

@Johntitan69  And is this a new phone to you or were services working before and just stopped 

Great Neighbour / Super Voisin

I'm a current customer don't know why it won't work 

Mayor / Maire


What model is your Samsung phone?

It could be locked.

What does it say on your phone to narrow down your problem with the phone?


@Johntitan69   did you try your PM sim card in another phone to confirm?


is that a new activation? you see the sim card worked in another other phone earlier?


or is the Samsung phone new? 

Provide us more information, like what have you tried, how long you have been with PM. etc

Mayor / Maire

@Johntitan69  Did you just port over to PM or activate SIM card ? Is this a new to you phone and your current customer ?

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