02-02-2023 05:42 PM - last edited on 02-02-2023 07:06 PM by computergeek541
02-02-2023 10:07 PM
Hey, it’s fixed. The issue was my card as it was locked (:. I appreciate the help everyone.
02-02-2023 07:43 PM
from your mobile browser is give you a issue.
close all browser and clear cache/ cookies/ open inPrivate mode,from computer. try again to activated.
02-02-2023 07:35 PM
@Mosheba1if not charged, activate with a new temperory number first. Once activated, open ticket with. PM support to have it manually port
also, check if your number can be ported here: first before you activate a new temperory number
02-02-2023 07:32 PM
hey, i am porting using account number. Still same issue and card is not charged. I tried again but same problem
02-02-2023 06:21 PM
How are things coming along since you posted your question?
Which of the recommendations have you tried and can you specifically recall if you used the account number or the IMEI number when identifying the other service provider services from where you wish to port (transfer) your number here?
If your credit card was charged, do you have any calling or texting services at all?
02-02-2023 05:57 PM
@Mosheba1 Additional info on porting
When transferring (porting) your number to any new carrier it’s important to remember to leave the old providers SIM card in the phone until you receive the confirmation text from old carrier @that point you have 90 mins to reply YES to the confirmation text … also when going thru this process the new provider will want you old providers account number and will ask for IMEI number disregard this (IMEI) number as it has a tendency to just cos porting hiccups .. so if your ready to port to pm and already activated a SIM card you can go to your self serve serve profile tab and change /transfer (port) number this can also be done on activation but it’s advised to pick a temp number first then port
02-02-2023 05:50 PM - edited 02-02-2023 05:52 PM
Confirm with customer support if you activation was completed and not charged, submit a ticket with Public Mobile representatives (CSA) for help; click this link for issues with transfer/porting of phone numbers over to Public Mobile.
If not, try again through a tab in incognito mode.
EDIT, OR , see that "Create a Ticket" button? click that for help with public mobile customer support.
02-02-2023 05:50 PM
DO NOT try to re-attempt activation. Pm might have charged you already.
First check if PM charge your credit card yet.
Also, put the PM SIM in a phone and check if it connects to PM network and if it can make outgoing calls
If PM has not charge you and the sim card is not connecting, then the activation didn't completed.
Error 821 usually comes up when you request porting and used IMEI as the information for the old provider
If PM didn't charge you yet, you can try to activate again and request porting, but try to enter the account number of the old provider instead of IMEI.
02-02-2023 05:50 PM
@Mosheba1 You can retry the activation (using incognito/private mode on browser) as long as your card hasn't been charged.
02-02-2023 05:50 PM - edited 02-02-2023 08:20 PM
do not activated again, check if Public Mobile charge your credit card or not yet. if not yet reactivate,
if is it charged send a private message to CS_Agent
02-02-2023 05:48 PM
@Mosheba1 First check credit card make sure you haven’t been charged if not wait an hour and try to again