02-03-2023 09:43 AM
New sim activated and everything but won't show in my iPhone - I've shut down and restatered and re inserted -
nothing works - help!
02-03-2023 10:07 AM
@heatherslack If sim doesn’t work in any other phone it’s more then likely a provisioning issue with the sim card .in that case you will need support
Getting support / submit ticket
Or while your already here and logged in the community
Watch for reply top of page to the
Right ( envelope image )
02-03-2023 09:47 AM
Reset Network Settings, begin by opening the Settings app. Next, tap General -> Transfer or Reset iPhone -> Reset -> Reset Network Settings. and enter your passcode.
Your iPhone will reset network settings and restart itself.
Does any other SIM Card work in your iphone?
If not, check if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/
02-03-2023 09:46 AM
Check the Security section when signed in online.
You will need to change or add the number on your Apple ID.
Before trying to make the change, sign out of Messages/FaceTime on all devices/computers.
Depends, you can try to add the new number first, then you can remove the old number.
After the change, it will be 24 hours for the change to sync.
02-03-2023 09:45 AM - edited 02-03-2023 09:46 AM
ensure the activation went as expected and try the activated SIM card in another device.
sometimes also resetting the network connections, establishes the link to the Sim card.
Were you porting from another provider during the activation? It also requires you to reply yes to the port authorization request.