11-04-2024 03:18 PM - last edited on 11-04-2024 06:11 PM by computergeek541
I have suddenly lost the ability to receive photos from i-phone messages to my Umindigi android. Same phone and plan as my partner, all purchased at the same time 3 mos. ago. Theirs is working fine. Mine is not. It was working perfectly fine up until 3 days ago.
Customer service thru PM suggested I remove SIM card and reinsert, which I did.
Turned flight mode off and on. Change apn to capitals.
Any other suggestions pls.
Thanks
MM
3 weeks ago
hi @MaggieMae i think it just a bit of time for the system, but try Reset Network Settings and see if it helps (please note it will delete your saved Wifi and BT connections and you need to readd them)
last, ask support to refresh your account on the system
please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
3 weeks ago
All areas and different calls
3 weeks ago
@MaggieMae I’ve noticed this too , just something I live with so long as the call goes through I’m not to worried about . I have Telus line aswell it happens on that account too so nothing to worry about
3 weeks ago
hi @MaggieMae that's a network issue. Hard to say if it is PM's problem or the receiving end
do you see less delay of you call from another area or call a different person
3 weeks ago
Next question. Why is there a delay when calling. Call eventually goes through however there is a delay before the call starts to ring.
3 weeks ago
I am now receiving messages from iPhones. I deleted and reentered settings as they were. Not sure why it is working now, but it is. Yay!
11-05-2024 06:20 PM
HI @MaggieMae
have your tried your sim card in another phone? And what exact model is your Udimigi?
Try to use Google Message for sms and mms. If already using it, uninstall and reinstall.
11-04-2024 06:32 PM
Unfortunately it didn't work
11-04-2024 06:24 PM
just deleted what was there and retyped. changed cases. now I will ask someone to send a pic. fingers crossed
11-04-2024 06:11 PM
hi @MaggieMae
is the APN settings like this?
Name: Public Mobile
APN: sp.mb.com
MMSC proxy: mmscproxy.mobility.ca
MMSC::http://aliasredirect.net/proxy/mb/mmscMMS
port: 8799
MCC: 302
MNC: 220
11-04-2024 06:03 PM
yes
11-04-2024 04:03 PM
@MaggieMae You only need roaming on if your in the U.S. , but you do need cellular data on
11-04-2024 04:01 PM
I just checked my partner's phone. Exact same phone and plan. Our settings are the same. They can receive photos no problem
11-04-2024 03:57 PM
Auto-download MMS enabled
roaming is not. should it be?
11-04-2024 03:55 PM
still not working. nothing has changed since 3 days ago when all worked fine
11-04-2024 03:30 PM
You need to enable Data Roaming and MMS on your phone.
11-04-2024 03:27 PM
@MaggieMae Do you have MMS enabled in phone settings