not receiving iPhone photos or links

[MaggieMae]

I have suddenly lost the ability to receive photos from i-phone messages to my Umindigi android.  Same phone and plan as my partner, all purchased at the same time 3 mos. ago.  Theirs is working fine.  Mine is not.  It was working perfectly fine up until 3 days ago.  

Customer service thru PM suggested I remove SIM card and reinsert, which I did.  

Turned flight mode off and on.  Change apn to capitals.  

Any other suggestions pls.

Thanks

MM

[hTideGnow]

hi @MaggieMae i think it just a bit of time for the system, but try Reset Network Settings and see if it helps (please note it will delete your saved Wifi and BT connections and you need to readd them)

last, ask support to refresh your account on the system 

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[MaggieMae]

All areas and different calls

[Handy1]

@MaggieMae  I’ve noticed this too , just something I live with so long as the call goes through I’m not to worried about . I have Telus line aswell it happens on that account too so nothing to worry about 

[hTideGnow]

hi @MaggieMae that's a network issue.  Hard to say if it is PM's problem or the receiving end

do you see less delay of you call from another area or call a different person

[MaggieMae]

Next question.  Why is there a delay when calling.  Call eventually goes through however there is a delay before the call starts to ring.

[MaggieMae]

I am now receiving messages from iPhones.  I deleted and reentered settings as they were.  Not sure why it is working now,  but it is.  Yay!

[hTideGnow]

HI @MaggieMae 

have your tried your sim card in another phone?   And what exact model is your Udimigi?

Try to use Google Message for sms and mms.  If already using it, uninstall and reinstall.

[MaggieMae]

Unfortunately it didn't work

[MaggieMae]

just deleted what was there and retyped.  changed cases.  now I will ask someone to send a pic.  fingers crossed

[hTideGnow]

hi @MaggieMae 

is the APN settings like this?

Name: Public Mobile

APN: sp.mb.com

MMSC proxy: mmscproxy.mobility.ca

MMSC::http://aliasredirect.net/proxy/mb/mmscMMS

port: 8799

MCC: 302

MNC: 220

[MaggieMae]

yes

[Handy1]

@MaggieMae  You only need roaming on if your in the U.S. , but you do need cellular data on 

[MaggieMae]

I just checked my partner's phone.  Exact same phone and plan.  Our settings are the same.  They can receive photos no problem

[MaggieMae]

Auto-download MMS enabled

roaming is not.  should it be?

[MaggieMae]

still not working.  nothing has changed since 3 days ago when all worked fine

[BKNS27]

@MaggieMae 

You need to enable Data Roaming and MMS on your phone.

[Handy1]

@MaggieMae  Do you have MMS enabled in phone settings