Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I cannot text or call from the U.S. despite paying for addons to allow me to roam in the U.S. I have WIFI access but can not use the phone data. I have lots of credit. I have reset the phone as per the instructions on the web site. HELP I have some ...
hiI tried resetting net work on my iphone but it has not changed the lte latency Latency is not as bad on 3G but speeds are pretty slow. Havent had this issue beforePossible esim?
Hello! I need a phone update and I'd like to buy the google pixel 8. Does anyone know if this will work with Public Mobile? I've checked their compatibility lists and it doesn't look like it's supported - but that seems bizarre to me. I thought I'...
Although I received a confirmation text from Public Mobile, I didn't receive a confirmation text from my old provider during the porting process. I have 2 cellular lines, but only the old carrier is providing service, not Public Mobile's line. I ne...
I was away and had not paid for the past 2 months. Today tried to log into my account but it does not load up. I did get the code via email to log in but my account does not show any details.
I am on the legacy rewards system. I have autopay enabled with a Vanilla Visa Prepaid card. I always pay by vouchers. I got a message from Public Mobile that the card will be expiring. Since the card is only there for the autopay reward and I pay by ...
My old credit card was expired. I tried many times to change my new one on the website, but could not. always see the following:"Sorry, we’re not able to process this request at this time. Please try again later." Somebody can help?Thanks
I found my Subscription Usage on promotion is expired so I change my upcoming subscription but unfortunately my previous subsciption payment is autopay, hence I paid double on my subscitpition plans which are $55 and $40, can you refund autopay amo...
Hi there - I have an iPhone 13 Pro and my phone randomly locks up when I go to use it. I had a physical sim in it and thought maybe that was the problem. I put a different carrier in for 3 weeks and didn’t have a single lock up, put public mobile...
Hello,I use a OnePlus 10 Pro and service has always been fine. About a week or so ago, my group texts and texts to any of my contacts that I'm also in a group text chat with stopped working. All I get is "Attachment" and loads of notifications that "...
Hello,Recently switched from Rogers to Public for my mothers phone 4 days ago. Noticed we had not received a port-out message from Rogers for the cancellation. Rogers account is still showing as active and they are telling me I need to contact Public...
Good morning,there is a charge of $17.25 that has been placed on my credit card since August 2023. can you tell me what this charge corresponds to.08/17/2023 charge $17.2510/27/2023 charge $17.2511/30/2023 charge $17.2502/20/2024 charge $17.25
I tried to send a text message to a contact and it won’t send through a text. It will only send to the email account or iMessage but not SMS. What’s going on? All my settings in my iPhone have been checked, I’ve turned my phone off several times and ...
Hi everyone When I click on the My account tab at the top of the webpage it just brings me back to the the home screen. Once in awhile it will bring me to the login, but then once I put in my password and 2 step ID it brings me back to the home page ...
I need to change payment option for my current plan (I use it over 5 years), but I no longer have access to email i was registering it to. I need to speak to REAL PERSON, because I`m sure it will be tonns of security questions to verify it is my acco...
HI, same question, kid lost thier phone, and I'd like to log into the account to see if it's still active out there somewhere. However, when I click "resend code" it does NOT give me the option for an email. Only text or voice message. I'm kind of...
As of this morning, my phone has been stuck in roaming and or unable to connect to any carrier. I've reset, checked Sim, adjusted settings on my phone to connect automatically. I have a galaxy s10
Hello my US add on is not working . I bought talk and text. Can someone tell me how to configure my phone for it to work. I have a Samsung galaxy s10. Thanks
