@rrrr when did you last use PM service?
From a landline Call 1.855.4PUBLIC, enter your phone number and see what it says
if it says your account is suspended, good, you can open ticket with PM support to help to get back to MY Account and resume service with a payment
If it says cannot find your number , then you have not paid to renew for over 90 days and your account is permanently closed. You need a new SIM card to activate a new number and new account
let us know what you got