Port number

[Ashleytara67]

I recently had number ported can call out but can’t receive a call text message works fine

[esjliv]

@Ashleytara67 

• Cell ports can take 2-3 hours. Use the previous provider's SIM card to receive the porting transfer text, within 90 minutes, for approval to port over to Public Mobile and to receive calls from until port is complete.
• Landline/voip ports can take 3+ days. Expect a mix of services on the landline and Public Mobile SIM card until port is complete.

When the incoming calls stop on the previous provider’s SIM card and/or landline/voip account, that is a good indication the port is complete.

If still issues, submit a ticket with Public Mobile representatives (CSA) for help; click this link for issues with transfer/porting of phone numbers over to Public Mobile.

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

[HALIMACS]

@Ashleytara67 

How 'recent'?    If you did reply "YES" to the port authorization request, authorizing your number to be ported here, then try :

• rebooting device
• resetting network connections
• toggling airplane mode on/off
• removing and reinserting SIM card

[BKNS27]

@Ashleytara67 

i guess you didn’t reply to the text confirming you are porting over to PM with the old SIM in the phone. There is a 90 minute window for you to reply or else porting will not be completed.

You will need to contact a CS_Agent to restart the porting process.

Meanwhile, your old SIM should still work.

[Yummy]

It looks like porting is not completed or it failed.

Calling out is possible as you have been assigned temporary number.

Did you follow porting procedure to the letter?

[softech]

@Ashleytara67 

A critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins.  If you are not receiving calls and text on your PM sim card and can only make outgoing calls,  then you might have missed the step and hence porting was not completed

There is a number to call to talk to live support,  they can re-trigger the process for you.  I will message the number to you via the Community inbox.  Check the envelope icon on top right.  Call them and get it fixed