Hi Community, We are aware that some of our customers have been experiencing data-related issues. Our teams are actively investigating intermittent data issues affecting some customers. If you are having problems connecting to your mobile data servi...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Can’t see your new plan? Can’t see your up to date account info? Try this..as title says
I agreed to the SMS offer 15GB $40 Offer on SMS . My plan did not update at the renewal date 2 weeks later??
I set up automatic credit card payment. But my phone has been temporarily suspended because payment problem. I don't know what happen, how can figure out what's going on and Let my phone back to work? Thanks,
Changed to the new 4G/12 GB plan almost 2 weeks ago.On a brief call and noticed it said 3G. Should this concern me?iPhone 12
I changed Sim card to a different provider and am still getting charged by public
I have public mobile no 437xxxxxxx and I need accoun Edit by Dunkman: removed personal information from public forum
I switched my provider to PM a month ago.I can make calls, but when my friends try to call me, it gets forwarded to voicemail immediately.Can someone help me trouble shoot this?
Hi,I got the Cha-Ching message from 611. But I don't see anything in the account or the rewards portal. Am I missing anything?
I have weird characters showing up on my call display from callers that are not in my phones contacts.I have an Sumsung Android phone. I have tried to find a solution on google? The calls on my call display with weird characters are legitimate caller...
I'm on the old rewards system and get a set discount per month. I just switched to the $40/15GB plan and was charged $40 + tax, no discount. I did the switch right away option, rather than switch on renewal date. I was actually logging in to buy a ...
unable to access my voicemails
Hey community, I had a call from 115798838866 allegedly from Telus with a special promotion. Spoiler alert, it was likely a scam. The call display listed that the call from coming from Québec. The person at the other end was very difficult to underst...
I do have public mobile number and i want to create self serve account. How I could do that. Please help.
My plan is 4G speed, but my phone network show 3G any one know why?
I need to retrieve my old phone number back. the number was 647-763-XXXX. I need to add a new number to my account alongside the existing number I have. any help would be appreciated.Thank you
HI I NEED TO CHANGE MY SIM CARD MY PLAN IS 55.00 MONTHLY
Hi All member, I don't understand the breakdown on my payment. May be my math is only grade 9. especial the HST (13%). WHen i bought the voucher, i paid the HST on top of the amount.
My account is suspended but public Mobil took the money from my cc for the next billing date. The charge is posted on my credit card but I have $25.00 credit with public mobile. I can’t use the $25 credit to reactivate my account. I’m in Manitoba and...
I can't log in to my account even if i try to reset password.
How long does it take to port my talus home phone to public
Sometimes posts are moved showing a link but when clicking on the link the following message in red appears --(1).You do not have sufficient privileges for this resource or its parent to perform this action.Click your browser's Back button to continu...
I need to change my elderly parents' email address on their account, but I can't log in for them and their former email address has been disconnected. For some reason, I can't even log in to their account using the information they gave me from Novem...
Turns out that if you have a base plan with limited texting (SMS), like the $13 50/50 plan, as long as you do not run out of base text messages (e.g. 50), you can have unlimited MMS. BUT if you run out of base text messages, you also lose the ability...
Not sure how long this has been but it used to work but it has been some time after the redesigned Selfserve site.
I bought a cell phone for my mother and activated an account through Public mobile for her, but I never set it up online and now I don't know how to cancel it.
