can not update my credit card info for auto pay payment

[nimenkanne]

I have 2 phone lines with you, it reminds me to update the auto payment. 
So I logged in my account, after update the payment info ( All info is correct! ) ,  when trying to save the payment info, it keep saying  Oops! Something went wrong, please try again later.
Can someone help me update the credit card info?  I could find a number to call to customer service either. 

[jay76]

Can someone help with MY issue.

I have NOT had Service In OVER A WEEK, & have DONE Everything that people have suggested &

It has Not worked..it;s NOT COOL

[softech]

@nimenkanne   wait a full hour first and try again and let us know how it goes   🙂

[nimenkanne]

I did using Incognito mode, still same issue

[softech]

@nimenkanne   don't try again for at least an hour as you might have triggered a fraud lock with your earlier attempts

When you are ready to try again, please try using Incognito mode (or Private mode on Safari) and it should work

[BKNS27 · Accepted solution]

@nimenkanne 

Did you clear the cache and go incognito on your browser?

Also use a laptop and desktop computer to update your information.

[Handy1]

@nimenkanne  Try again incognito mode private mode or even another device like a lap top or computer … if all else fails ask support for help 

Getting support / submit ticket

• Get support by starting a conversation with virtual Chat box /SIMon. Click here                 

Or while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking here.

  Watch for reply top of page to the

   Right ( envelope image )