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[shirleyann1]

So I was currently with pcmobile and switched to public but want to keep my number ,I haven’t been able to get any texts or incoming calls yet except for friends with public mobile numbers how can I get it all to work

[shirleyann1]

Thank you 

[shirleyann1]

Thank u

[dabr]

@shirleyann1    Porting a number from PC Mobile (plus Koodo prepaid) requires customer support and you need to take a temporary PM number at activation and then contact support via chatbot and ask them for help to transfer the number.

Here's a link to chatbot to submit a ticket:  https://www.publicmobile.ca/get-help

[softech]

@shirleyann1 porting from PC Mobile is slightly more trouble.   I think at the moment, you need to call PM porting support team and have them to check if they see the porting request and advise what to from here

Please check your Community Inbox, will send you the nimner there  Call them

[Handy1]

@shirleyann1  You can keep number for you port your number over yet or try too 

When transferring (porting) your number to any new carrier it’s important to remember to leave the old providers SIM card in the phone until you receive the confirmation text from old carrier @that point you have 90 mins to reply YES to the confirmation text … also when going thru this process the new provider will want you old providers account number and will ask for IMEI number disregard this (IMEI) number as it has a tendency to just cos porting hiccups .. so if your ready to port to pm and already activated a SIM card you can go to your self serve serve profile tab and change /transfer (port) number this can also be done on activation but it’s advised to pick a temp number first then port