account

[joycerichardson]

I'm trying to get into my account to change payment option and it ask to send code to my email which I do not receive.

[BKNS27]

@joycerichardson 

The 2FA code will only be sent by email because your account is suspended for nonpayment. To have the 2FA code sent by text, you will need to activate your account by making a voucher purchase and dial 611 and enter the voucher number.

Vouchers can be purchased from these locations:

 
Or try accessing your account and have the 2FA code sent to your email address again. There could be a glitch in the website system.

[dust2dust]

Postpaid providers will give you some grace time. Prepaid not so much. But postpaid could affect your credit score if you're late paying. Prepaid has no interest in your credit.

So you have the sim...then you must be suspended or "cancelled" as you say. So yes it needs to send to your email which may also need a text for verification.

[joycerichardson]

I think easier to go to Rogers, will not be cancelled there.

[joycerichardson]

i did not loose the sim, I changed my debit card and trying to get in to change that but it says need to send code to email and I did not receive it.

[dust2dust]

Have you lost the sim? Account suspended? If not either then use the SMS option as mentioned.

[Handy1]

@joycerichardson 

Getting support / submit ticket

• Get support by starting a conversation with virtual Chat box /SIMon. Click here                 

Or while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking here.

  Watch for reply top of page to the

   Right ( envelope image )

[softech]

@joycerichardson 

You sure you got the correct email address?  If you have more than one, put all the possible email addresses and see which one get it

if nothing works, PM support will be your friend then, please open ticket with them

1.  Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗" 

2. if you have problem with Chatbot: Private message CS Agent at:    

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

[hTideGnow]

hi @joycerichardson check your spam folder 

and it should have option to send to your phone via sms