No inbound calls

[Estherj]

Hi, I activated my phone yesterday and can make calls but cannot receive any inbound calls. Could you refresh my network?

thank you

[BKNS27]

@Estherj 

Your old SIM will continue to work until porting is completed…this may take up to 2 hours.

Remember to power off the phone before swapping the SIM cards then power the phone back on.

[Handy1 · Accepted solution]

@Estherj  If you just ported your number into PM and haven’t tried rebooting the phone as already advised , there’s a Telus porting team to call that can help , I’ll send you it private message 

[pmbc]

@Estherj   Suggest a couple of things.  Reboot your phone just to refresh the settings.  What happens when you call your # from another phone?  Do you get any message?  Did you port # from another carrier or is this a new number?

[hairbag1]

@Estherj 

as part of your activation process...did you port your old phone number in to PM ?

[Estherj]

Also, I received and replied YES to the text asking if I want to port my number already.