Community

Resolved! Payment issue - suspended account

Today is payment day.  I have a valid credit card with lots of room for the payment on it.  I have it set up on autopay.  Today I realized no texts were sending, and then I couldn't place a phone call. About the same time I realize this, I get a text...

Resolved! bought phone ups return to sender

I've order a phone.it was sent to pobox and sent back to you. Need to send it to another addressOrder 322609

Resolved! Suspended account

I'm an existing customer and switch to the new plan that's 40$ for 15G and I also have automatic payment. And instead of switching it suspended my account and don't know how to get my account going again. 

Resolved! Auto Payment

Resolved! Wrong shipping address

I put in the wrong shipping address for the SIM card. How can I modify it?

Resolved! My monthly bill just suddenly went up to 15G but my olan is for 1 G

As above.  

Resolved! Voicemail greeting updated but old recording is played when I call someone else

I changed my name recently and updated my voicemail greeting without any issues, but I noticed that when I call other people and leave a voicemail, they still hear a recording of my old name followed by the voicemail message (i.e., "New message from:...

Resolved! Badges

I wasn't sure where to post this so thought this area of the forum must be for asking questions not related to public's service problems and hope it might be the right place to post my first question regarding badges.  I keep getting these notices po...

Resolved! How to claim give-back points?

Hello community,  I'm pretty new and am wondering how to claim the give-back points. Is it automatic? I got an email saying I'm top 25% and got 2 points. Thank you.

Resolved! Purchasing a new SIM card online vs in-person

Hi there,I just purchased a new SIM card for Public and the email says it will arrive in 5-10 days which seems a bit long to wait.  I tried purchasing a SIM card in person but almost everyplace that Public lists online doesn't actually sell the SIM c...

Resolved! Trying to return a phone

How do I return my newly purchased ‘used’ iPhone purchased online through Public Mobile?I have followed the process online and am unable to ‘submit’ the online Ticket that is required to initiate this process. No amount of communication with the onli...

Resolved! Help needed Re reward points

Hello folks!  I’ve not been using my reward points so I have several. I went to redeem them but don’t see how to do it. Could some explain?  

Resolved! How to reset self serve email?

How to reset self serve email?

Resolved! Can not receive a call

Dear Public mobile support, I just activated my public mobile sim and my phone number was active. Somebody can not call my number phone, I can call out to somebody. I reuse the old number phone from the free dome mobile, when I activated my number ph...

Resolved! new account

i want to start a new account same number

Resolved! My account

I can not get into my account either it has been canceled or locked out

Resolved! Conference Calls issue

Hi Everyone, Can anyone please tell me if it possible to do conference call in my phone in a call ? or if that option is  not available on PM. cause I remember that I did it before.

Resolved! Usa texting

All I want to use while in the usa is to be able to send and receive text messages.i will use wifi Talkatone to wifi call. what is the best/cheapest package would you recommend? 

Resolved! Changing my email address

I had to change my email address.   But I cannot change it in my account, how do I change my email address to my correct/valid email address?  

Resolved! Changing Service provider

I am waiting for the text message to give my consent to change the service provider as I want to leave the Public service provider. My new service provider has been requested 03 times from you since 30 Dec 2022.Why are you not allowing me to leave yo...

Resolved! Lost sim card

l took my card out when l went to Mexico and lost it, l am on a monthly plan and would like to keep my old phone number but if l buy a new SIM card l need the old one to transfer my number.can anyone help me?

Resolved! No SIM card received yet.

Hello, wondering how long it takes for a new customer to receive a SIM card in the mail? Apparently that's the only option nowadays instead of getting one at Walmart etc. I ordered & paid for it Dec. 29th & states 5-10 business days. I know the holid...

Resolved! Email deactivated

My email for my account has been deactivated. So I cannot login to my account.