Community

Resolved! No old public rewards in August

Hi, i do not receive my old rewards autopay and loyalty in last month August. How can i check my old rewards activity or status? I do not want to move to new rewards program

Resolved! Mobile network not connected

I upgraded to the 4g network a couple days ago and now my phone is having problems connecting to the mobile network. I don't have access to text, calling, or data and my account states everything is active. I have reset my mobile network settings and...

Resolved! $10 friend referral discount

I activated my Public Mobile sim card on Aug 12, 2022 and using my Friend Referral Code.  However I still don't see the $10 friend referral discount in my account.  Will it be directly deducted from my next payment on Sep 11?

Resolved! I dont know what email I signed up with

Resolved! PUK

My phone is locked and it is asking for a PUK code for the SIM. I am not sure what this is it where to find it. Where do I find this as I am unable to use my phone.

Resolved! Cant log in to my account

Well here I go. This is a new registration since i cannot log into my old account I forgot my username and password to my old account so i was forced to make a new one .As it stands I no longer need the service from Public mobile but unfortunately I ...

Resolved! Autopay Renewal Problem, cannot login into my Account

Hi, I have having problem with the services, & the while login into my account, it informs me, verification email is sent But I never get it. Even after refreshing my Gmail acc. & looking into spams, no emails. I just want to know why is my service i...

Resolved! US Roaming data, talk and text

Hi there, I’ve heard that the 3G technology is phasing out in the USA market therefore making 3G services unavailable for some providers when roaming south of the border. Promis enrolled from Costco is a good example. This said, is this the case for ...

Resolved! Used old email address, cant get into it. Changed cc and now phone is off

ok, so I needed to change the cc on my account, however the email address I can no longer access and cannot remember the password.  Phone is now off and I need to update all the info on my account.  It was on auto pay!.. how can I update and pay  and...

Resolved! SIM Card not arrived issue

I ordered a SIM Card online 20 business days ago, but it didn't arrive yet. And I have no way to submit the ticket because I am not the customer yet. Yesterday, I had to go to the Telus store to ask for a solution. The store staff told me to buy anot...

Resolved! 4g service

Hi is this 4g for talk and data im in the usa and purchased an add on but found out there is no 3g in the usa

Resolved! verification codes

I am unable to receive short-code texts for verification purposes. both SMS or call option doesnt work.

Resolved! US Roaming stopped working

Hi, I was using a US Roaming add-on (bundle) just fine until (I think) I used up the data. Then I purchased another US Roaming add-on (data only) but now it wouldn't work. My bars show the R sign and it says LTE but it has an exclamation mark on it. ...

Resolved! credit card number change

my old credit number is obsolete how can i renew theis for auto pay 

Resolved! USA roaming was horrible

My USA roaming data add-on was horrible.  I was only connected to a 2G network. (yes 2G!)  It was T-Mobile Edge.A simple web page would not load in 3 minutes.  Apps would not work or load data.Also the talk/text/data add-on was very ineffective.  (ie...

Resolved! Changing plans

I want to change plans to get more data but the only option on my account is to get a lesser plan with less data.

Resolved! Customer Service & Data usage

Communicating with customer service sometimes takes a number of back and forth messages and sometimes you're dealing with a couple different agents on the same matter.Does this all count as data usage and get included in the data count?I think I know...

Resolved! Is there roaming service in Public mobile ?

How I can activate roaming in Public mobile ?

Resolved! I purchased data addon but its not working

I purchased data addon and its not workingI restarted, re-tried connecting to network, turn off/on....nothing works

Resolved! Missed great promotion

they have a new promo to new members that I missed… is it too late to have the promo applied?

Resolved! made payment to my account

made payment to my account to change my current plan but did not realize it was automatically taken out of my account even though the account was deactivated which made me think it would not automatically be taken out, and now am unable to afford the...

Resolved! Unable to bring over 2 diff phone numbers under one acct/one email.

Hello. The website tells me that the email (which I used to activate my phone) is unable to be used to activate my husband's phone. I want to use one acct and one email for 2 phone numbers. Pls help.