Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello Two issues 1- responded to public mobile text message on December 2nd for the Christmas gifts, got a confirmation back and gifts has not been applied to my account. 2- since about 6 months my data usage is rarely updating on the self service p...
I’m trying to reactivate my new SIM card in my new phone
I am new to Canada and this is my first SIM. I need to select a phone number. I bought the SIM but I need a number to activate it.
I wish to port a phone number from a PC Mobile account to my new Public Mobile account
I saw in my phone call history that calls were made from my phone# to 1(647) 580-4001. These calls were made on 13th & 14th Dec. 2022. These calls were not made by me. Please help.
Hi - my phone is not receiving OTP from two different companies overseas (one in UK, one in Australia). I am able to receive OTP from many other businesses overseas.I've been with PM for over 2 years and am using a number they allocated me when I sig...
from an actual phone number.. weird but legitimate.. just got the outcome sorted..added bonus manually but minus 100 minutes.. lol
I did not get my xmas bonuses as I accidently deleted your email.
I signed my sister up a while ago and both her and I are getting hammered with spam calls from 778 area code numbers from Vancouver. It's the same thing - Chinese jibberish. I block the number every time but it's relentless. I don't know anyone else...
I have an unlimited calling/texting plan and when I try to make a call it says I have used all available minutes.
I need to change my email address so that it matches my community email address. Help please!!!
I'm trying to port a Canadian number and I keep getting an error message to use a valid Canadian number
Hi I have an issue, which, after searching online for a while, could not find a fix to, although I found a post on this website from 2020 without a resolution. Hopefully I can provide more context to my error and it will be easier to fix the issue. I...
Hi, I just noticed that I cannot receive incoming calla. Who ever dial my number, the call just goes to the answer service, cannot hear the bell. Even I turned off the phone & on again several times, still the same error. I can surely call anyone but...
Im just wondering if could keep my number, but transfer it to a new sim card, ive lost my phone so that was the sim as well. Im just wonder if theirs any hope of keeping my number, with PC#keepmynumber
I saw that there is a special offer for a plan that isn't normally offered. If I sign up for this plan how long can I use that plan? Will it make me select a new plan once that offer expires?
I'm having an issue with my plan change showing up in 'my account'. Before my last two billing cycles started, I switched from the 5GB @ 3G speed to 15GB @ 4GB speed but when my new billing cycle starts, my old plan remains as my current plan on when...
I recently (about 3 wks ago) referred 3 people to PM but they have not shown up on my referral rewards. I am on the old Rewards Plan. I would like to get this sorted before my next payment in a couple of weeks.Thanks
I accidentally reply the reward message with the word " Stop " and now It said it will not send me future gift. Is there any way that I can undo this action? I want it to send message about future gift
my post is about the following:"Refer-a-Friend and earn $1 off every 30 days, or $3 off every 90 days. Your friend will also receive a one-time $10 credit when they activate." hello all ! so my housemate will insert a new-purchased public mobile SIM ...
Do all add-ons get “rewarded” or is it just certain ones to get the reward to your account?
Public mobile sent me a message that I used up date but I still have over 7gb. Now I cannot use date. Please can someone help me? I did most of the things the bot suggested.(reset, turn off the phone…)
My voice-mail says it is no longer in service. What is wrong? How do I retrieve messages i know are waiting?
Hi everyone, In the last two months I have noticed I am using a lot more data than usual. I checked out the usage history and it keeps telling me that I am using 100 or 200MB of data at around 12am (which is 10pm in my time zone). However, I am alway...
I received a text a while ago about extra bonus of 2gb and 500 long distance. I've used up all my data included with my plan and wanted to start using the 2GB bonus but I am unable to activate that offer. I did reply to the text message YES2 and got ...
How to contact Customer service?Did not receive SMS to activate 500 long distance and 2g data.
My account was suspended ,even I changed my password,I still can't login
It says I am out of the 250mg international plan, yet I have 3G of addon data. How can I make a use out of it?
