Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I have a email address that is no longer working and I can’t access it. I need to change it to my new email to access my account but the website says I need to contact a assistant on public mobile in which I get a error 404 message when I attempt to ...
Hello, I've been trying to activate a new Sim card, but it keeps saying information is incorrect at the payment screen. Is there an issue with the site?
We are porting 3 numbers that were under one Telus Mobility account. I started with my wife's number, the transfer went easy and quick. Are we able to port the other 2 numbers onto her account? I used my email when I set up her account, thinking with...
My account is suspended because of a payment issue (even though I have auto-pay set up). But every time I try to make a direct payment I get an error message. And then I get a 404 number whenever I try to get create a ticket for customer service help...
I have been with public mobile for number of years now and last two billing cycles I went over on data this is the only time I ever did with being with public M. I see that the data usage is past 12 pm and I k ow that this is not right because I don’...
I have tried to resolve this. A phone was lost. Number number assigned to the new phone and Sim. I am being charged for the old number still. How do i shut down the old number so I am not being charged . That is a New number assigned. Apologies
I ordered my SIM card in January 8th and it still hasn't arrived. I cannot submit a ticket or anything I cannot reach anyone at the customer centre or track my shipment. What should I do?
I tried to log on last night and I've just tried again now and both times I'm getting the below message (and the click below link gives me the same message). I'm trying to figure out if the problem is on my end or if there is ongoing maintenance. I n...
I cannot text or make calls since I cannot see the public mobile network on my phone's network settings. I see Bell, and Telus. The bot couldn't supply a ticket to get in contact with a CSR.
I've been trying to submit a ticket for a few days now and I can not for the love of me find how to do such, the link that SIMon offers goes 404, and after following the supposed solutions from the bot suggestions I found nothing else to be done to a...
Thanks to all who helped in previous posted question, https://productioncommunity.publicmobile.ca/t5/Get-Support/Bought-ZTE-phone-March-2022-sometimes-no-ring-tone/m-p/950290#M656165 Short recap - we rarely use phone, may be 1-4 calls per month. OCC...
Hi, it's been close to a month since I ordered a SIM card for my family but we still have not received it. I tried to submit a ticket but it keeps showing the 404 error (even after I cleaned all cookies/caches, and refreshed the page, etc.). Could so...
Renewed my plan on the 10th of March, I can make phone calls but I can't send or receive texts. Would really like some help with this seeing as I need my phone for work.I have tried everything the help bot has told me to do and nothing is working. T...
Hi Im not able to receive a car system generated message sending to my phone number. By checking the phone number sending the message to other phone numbers, it looks like an international message from California. I'm on a $15 per month plan, I saw ...
I initiated a request to port my number from Bell when activating my new Public Mobile SIM card. I got the SMS requesting permission and said yes. Nothing else happened. When I called Bell and asked them to re-initiate the porting, they said it had t...
hi, my account says it is on, and used 3% as we crossed the border, but stopped working 5 minutes later, can't access it now for our 3 day holiday in seattle. have tried all the suggestions... can't submit ticket as link is broken and only get 404 er...
Why do I not have service for Roaming Talk / Text when it has taken my money?? This happened to my Wife a few days ago and now to me!! I know that Public Mobile is C#ap, but I expect to at LEAST get what I pay for. I'm stranded out of Country with ...
I am a previous customer of Public Mobile. I am unable to log in on the Self Serve. I would need payment history for 2022 Tax purposes. It needs to have the date, my name and how much I paid for the whole 2022. Can someone please assist?
