Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I don’t have a network but my account is active- tried reset network reboot phone everything
Phone and plan:iPhone XS on IOS 15.4$40 per 30 days5GB at 3G Speed + Call and Text Problem:My plan reset on the 8th and although I've been able to receive Texts and Calls I've yet to be able to use my data.Whenever I try apple gives me a pop up sayin...
I have just registered with the $15, - plan.Is local texting allowed and free for this plan?
Last month I buy cell phone but its battery is working less than 10 hrs
I has this appear on the screen of my Samsung Rugby flip phone 2 weeks ago for half a day, then it went back to normal. Now the message is back, for several days, and indeed I can't use the phone. The SIM is a mini. Of course I can take it to a sh...
I did my payment but my SIM card is still suspended . I don’t know what to do ? @Setara_jan123
Hey, I just got a sim card today for my first time. My iPhone 6s is unlocked and it still works good.I just got the SIM card just over 2 hours ago and got it activated at the store however, I got home and no matter what I try nothing will work. My ph...
Hi, if I can find someone from public mobile to assist me with correcting a mistake where I only received only 2 rewards out of 3 referrals I've made.
I would like to cancel account. How can I do that?
Today, between 9.00 and now I have received 7 phone calls from within Ontario also Saskatchewan and Alberta. Most I ignored but one within Ontario and a 705 #, I answered. No one there. So I tried call on my landline but got recorded message on all t...
They have now closed my ticket four times return to phone I don’t want to me and accuse me of not sending all the parts back I have pictures of everything and now they’ve just closed another ticket and I don’t know what to do now
1. I had made a payment in the amount of CAD$36.96 via a bill transfer of my bank account on Feb 18, 2022. Such amount had been debited from my bank account. I received a SMS from "611" which said that there was insufficient fund to my mobile accoun...
My father has two phones with PM, his and his wife's. He has passed but his plan is billed to an active cc and hers to the cancelled card. How do I fix it so her phone is billed to a new cc? I do not have info to access his PM account to make changes...
Hi,On Feb 14, 2022, I intended to add $5.00 for 500 minutes talking only, but possible due to how-to-add technical issue, I had added three times with total $20.00. Now I want to get $15.00 refund and keep only $5.00 in my account.Thanks,Wensi
Hello! I'd like to temporarily add some LOCAL talk minutes to my plan with an add-on, but in the list of add-ons that can be purchased there is only an add-on for an additional 500 Canada-wide LONG DISTANCE minutes. It's somewhat ambiguous to me what...
Hi, How do we change the number of rings before tha call is forwarded to my voicemail?? I have a Huawei P30lite
Dear community, I've been using ( lost my phone ) suspending and reactivating a phone repeatedly over and over. I've stopped doing that however the phone stuck on suspend and won't reactivate. Can someone fix this?
I was able to port two numbers from another provider to Public Mobile. I used my email to register an account. For some reason I cannot access the account and want to make sure I am set up for Autopay. When I try to create account, it indicates that ...
How come there's not many add-on options for texting? I can only see U.S. Where's Canada @? Thank you
Hi,Is the porting a number into PM an automated process or manual?For example, if someone is doing this at time at night when moderator are not available, will the port still go through? What is the average port in time? Thanks for your feedback. Tha...
Hello, I am trying to help a senior couple activating their service. They don't use a credit card and wondering if they can use a voucher or something else to activate the service.Is that possible? What are some of the options? Also, what informati...
The sms from my Spanish bank are being bloking by Public phone. So, I can operate with my bank, What can I do?
Today i make the payment because my data was over. i repurchase the plan that payment was due on 21 feb. but my mobile net still not working
Hello Everyone. I decided to join PM as a referral. I ordered 2 SIM Cards on February 11th. I was told by the robot here it can take up to 10 business days and they don't provide tracking numbers for SIM Cards. I received an email this morning saying...
Hello,I would like to get some help with my situation. Both Bell and Public Mobile claim to be my service provider for the same cell number. Bell will not open a port request as they say my cell number is with them, but Public Mobile has been chargin...
I just bought public sim from wallmart at $39.21 but it is not working in my mobile redmi note 10 pro 64mp. The shopkeeper tried the sim in his Samsung and it worked but not in mine redmi phone. Any help to fix this will be appreciated. My phone is u...
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