03-24-2023 09:26 AM
When I go to phone out it tells me this phone has run out of minutes and I cant make a call out but I have a plan with unlimited minutes. I have restarted my phone, airplane mode, put the sim in and out. Text and data is working just not call.
03-25-2023 01:17 PM
Not sure if your problem is solved.
Maybe trying adding 1 or +1 in front of your calling number.
A couple of customers have had similar issues and by adding the above numbers, calling works.
03-24-2023 09:48 AM
Submit a ticket for CSA help.
https://www.publicmobile.ca/en/on/chatbot
Follow the prompts to submit ticket.
If having troubles submitting a ticket, you can directly private message CSA (supposedly takes longer to respond)
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Check your private inbox for response. It usually takes 1-2 hours for response.
03-24-2023 09:42 AM
Just renewed at 2am.
I turned my phone off longer than 5 minutes ive been trying to figure this out the last 2 hours I am getting mad ready to switch phone provider. How do I contact customer service?
03-24-2023 09:40 AM
Tried all of this none of it worked.
03-24-2023 09:38 AM
Did your plan recently renew?
You could try the SIM card in another working phone. To see whether same issue.
`There was a system issue a couple of weeks ago with similar situations like yourself. It was resolved.
https://productioncommunity.publicmobile.ca/t5/Announcements/Resolved-Service-Impacts/td-p/955119
The suggested fix was to turn off phone for 5 mints and then turn back on.
If that did not work, contact customer service agent.
Might be related to the roll out of VoLTE service.
03-24-2023 09:34 AM - edited 03-24-2023 09:36 AM
just dial 1 before the full 10 digit number and wait for the messaging to play out and see if the call eventually just connects.
Sometimes it will even after that messaging.
Adding: also, try rebooting the device, resetting network connections, and toggling airplane mode on and off. Some others have found that removing the SIM card and reinserting it also reestablishes a connection to the network.