No phone service and no help from public mobile

[Coryp]

How do I get help from a human? 
How do I submit a ticket?

[HALIMACS]

Indeed, the paste did not ‘take’ from the CSA contact.

[hTideGnow]

HI @Coryp   

you can submit ticket with PM agent  at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[dust2dust]

Expecting an edit from HALIMACS 🙂 Click on the chatbot (simon) link below and start a chat and then fiddle around until you get to submit a ticket.

[HALIMACS]

I am human, but I am not a public mobile employee. Is there something we might be able to help you with on this forum. If not, here’s how you contact the customer support agent.

To contact a Customer Support Agent, there are 2 methods:

1. Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request).  Click the result which states Click here to submit a ticket and follow the prompts,  or, 

2. Send a private message to the Customer Support Agent by clicking here  You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your avatar