No internet connection, I still have 1.75 GB of data.

[jrocampo]

It has been days that I have no internet connection even when my data is on and still have a lot of data remaining. My phone is Galaxy A31

[Handy1]

@jrocampo  Try this first to verify accurate up to date account info 

simply try refreshing the page when logged in

For most up to date account info

[BKNS27]

@jrocampo 

Refresh your browser page by clicking on the circular arrow to update your account to show current amount of data you have left.

[hTideGnow · Accepted solution]

HI @jrocampo 

Maybe you are reading cached old usage info

Please login My Account using Incognito/Private/Secret browser mode again

If it shows you still have data, try to reboot your phone, and reset all networks on your phone (this will also reset your wifi saved connections, but you just need to reset them after)

if still not helping, please submit ticket with CS agent

at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437