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I cannot top up my account but its not letting me go into *611

Helennvg
Great Neighbour / Super Voisin

My service is suspended but I cannot top my account, how do i reset my email?

7 REPLIES 7

@Helennvg   usually within 2 to 3 hours.  Keep checking your Community inbox for agent reply

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

 

Helennvg
Great Neighbour / Super Voisin

I have just sent a message, how long do I need to wait for a reply? I do not have service on my phone atm.

HI @Helennvg  1-855-4PUBLIC does not work either

 

if you need to reset your email, please submit ticket with CS agent  at : https://publicmobile.ca/chatbot.

First type Forgot Login,
then select the only choice there: "Contact..",
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

 

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):


https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

@Helennvg 

 

First try to use the Reset Password link there on the login page (or direct link: https://myaccount.publicmobile.ca/en/forgot-password) enter all possible email addresses you could have used and see if it works

 

if not, PM support will be your friend then, please open ticket with them

 

1.  Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗" 

2. if you have problem with Chatbot: Private message CS Agent at:    

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Helennvg
Great Neighbour / Super Voisin

Hi that number is not working either, unfortunately I don't know the email I signed up with. Would you be able to reset my email? 

hTideGnow
Mayor / Maire

HI @Helennvg   

 

Try calling 1-855-4PUBLIC and enter you phone number and pay

softech
Oracle
Oracle

@Helennvg   

 

There has be ongoing *611 issue since yesterday

https://productioncommunity.publicmobile.ca/t5/Announcements/Ongoing-Issue-611/td-p/963252

 

some customers can use 1.855.4PUBLIC instead.  Call the number and enter your phone number, then it has the same menu as *611

 

But the 1.855 number does not work either, try to login to My Account and make payment that way

Need Help? Let's chat.