03-24-2023 12:57 PM
My service is suspended but I cannot top my account, how do i reset my email?
03-24-2023 01:11 PM
@Helennvg usually within 2 to 3 hours. Keep checking your Community inbox for agent reply
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
03-24-2023 01:09 PM
I have just sent a message, how long do I need to wait for a reply? I do not have service on my phone atm.
03-24-2023 01:08 PM
HI @Helennvg 1-855-4PUBLIC does not work either
if you need to reset your email, please submit ticket with CS agent at : https://publicmobile.ca/chatbot.
First type Forgot Login,
then select the only choice there: "Contact..",
finally click link the blue link about submit a ticket
Another page will open and just follow: .
After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM
If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
03-24-2023 01:05 PM
First try to use the Reset Password link there on the login page (or direct link: https://myaccount.publicmobile.ca/en/forgot-password) enter all possible email addresses you could have used and see if it works
if not, PM support will be your friend then, please open ticket with them
1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.
Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"
2. if you have problem with Chatbot: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there
03-24-2023 01:03 PM
Hi that number is not working either, unfortunately I don't know the email I signed up with. Would you be able to reset my email?
03-24-2023 12:59 PM
03-24-2023 12:59 PM
There has be ongoing *611 issue since yesterday
https://productioncommunity.publicmobile.ca/t5/Announcements/Ongoing-Issue-611/td-p/963252
some customers can use 1.855.4PUBLIC instead. Call the number and enter your phone number, then it has the same menu as *611
But the 1.855 number does not work either, try to login to My Account and make payment that way