03-24-2023 03:53 PM
Hi it has been a week and I still have trouble transferring my current number, please tell me what the problem is, what I can do now, will it be done soon or and how long the wait will be. Thanks.
03-24-2023 04:59 PM - edited 03-24-2023 05:00 PM
Was your old service with another carrier Active?
You CAN’T port/transfer over to PM if you cancelled you old service with another carrier.
If this is the case, you need to pick a new number unless your old carrier was Telus or Koodo then you can port your old number over by contacting a CS_Agent to help you.
03-24-2023 03:55 PM
@quyetnguyen are you transferring from landline or mobile phone?
If is from landline or VoIP provider, it could take as many as 5 to 10 business days
If it is from Mobile provider, did you reply YES to a text from your old provider? You might have missed the step and hence porting was not completed
There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed