03-24-2023 01:14 PM - last edited on 03-25-2023 11:31 AM by Dunkman
Hi,
I'm looking to update my personal information by changing my name to a different form of the same name and updating my address. However, I am unable to make these changes through the My account info section in the account. Any help would be appreciated.
Solved! Go to Solution.
03-24-2023 01:46 PM
I tried this 2-3 days back, it was same as today. So, will ask them to do it for me. Thanks for the guide!!!
03-24-2023 01:40 PM
HI @Dananjana if you don't mind wait, try again in couple days
or you can submit a ticket with CS agent and ask them to update for you
at : https://publicmobile.ca/chatbot.
First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .
After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM
If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
03-24-2023 01:38 PM
@will13am didnt work incognito or changing browsers
03-24-2023 01:28 PM
@Dananjana , try doing the change again using incognito mode on the browser. It is possible that cached data is getting in the way.
03-24-2023 01:27 PM
Thanks guys.
This is the error I get " sorry, we could not reset your account information at this moment. Please try again later".
03-24-2023 01:24 PM
Do you get any error message?
Name/address does not matter to PM.
03-24-2023 01:19 PM
@Dananjana This should be able to be done from the profile tab in your my account
03-24-2023 01:16 PM
HI @Dananjana PM is prepaid, those name and address just for record with PM, not really useful
but you should be able to change, what error you got?
if it is a city you cannot find, just pick anyone close to you. Again, it is just for record, not used for credit card payment or anything