Community

Magugu628 · ‎03-24-2023

dust2dust · ‎03-24-2023

Can you try the toll free from another phone?

You could also go to some stores and use the real time payment method.

Magugu628 · ‎03-24-2023

The phone last worked last week on Wednesdsy.Yes the last voucher l had no problem.yes l have tried tbe 1855 its not working

softech · ‎03-24-2023

@Magugu628 when was the last time the phone work?

when was the last time you load the voucher successfully?

did you try 1.855.4PUBLIC and then enter your phone number you can try to load the voucher that way

For My account access, you can try using the Reset Password there, or that does not help, open ticket with PM Support

1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"

2. if you have problem with Chatbot: Private message CS Agent at:

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Magugu628 · ‎03-24-2023

Neither the phone number nor logging in works

Magugu628 · ‎03-24-2023

All along l have been buying top ups from grocery stores to top up , but last week ×611 call could not go through

softech · ‎03-24-2023

are you on $15 plan with limited outgoing minutes?

In fact, I don't think you can use *611 or 1.855.4Public to buy extra minutes

You will need to login to My Account, go to Plan & Addon page and buy the following:

Canada-wide Talk Booster 500 - $5.00

Neilking · ‎03-24-2023

How to put minutes on my phone

softech · ‎03-24-2023

yes, ongoing issue with the *611 at the moment:

Please try calling 1.855.4PUBLIC from another phone, enter your phone number and follow the menu after.

You can also login to My Account

When l diall ×611 so as to load my minutes,,the 611 call ends without dialling,can someone help