Community

Get a 387 Error code trying to migrate back to public mobile from Telus

Had switched to Telus for their unlimited American plan for while we were down south this winter and want to switch back to public mobile now but getting the 387 error message when trying to do so. Both myself and my wife are on the same account with...

Phone not working. When someone calls my number it says something about you do not have a US roaming

Cannot reset password or login to laptop

New user, activation error

Call display not working

Just ported a number from a voip service (the number prior to the voip service was on the telus network). All incoming calls display "Alberta" as the call display regardless of who is calling. I've reset the phone - no change. I've removed the sim an...

Problems with Data

Hi All,Wondering if PM is having problems with Data?My access to data is being consistently inconsistent and I've noticed it switching from 4G to 3G a number of times over the last few days ( it does not switch like that on my husband's phone). My hu...

change my email address on Public Mobile My Account

I have tried numerous times to have my email address changed on my Public Mobile account.    Yesterday I received an email from public mobile   “Reminder to Link your Community Account to My Account”,     however under my profile for Public Mobility ...

SIM card invalid

SIM card invalid. New sim but won’t register on iPhone. airplane mode and phone switched on and off. SIM card reinstalled several times. Need a ticket for helpspent over  2 weeks messing with this

Roaming

I am in California for a few days, my account shows one-time Int'l LD bonus 442 mins left but still I cannot call or listen to my voicemail. So i am guessing roaming is not part of what i got in this international bonus? Thanks for sharing your exper...

I have 4 lines with Public mobile no sims and not active need to top up

I possess four phone lines assigned to me Presently, I intend to refill and migrate to another service provider, but at the moment, only the has a sim card, as I've lost the other three SIM cards. All the line is not active. I'm uncertain how to rene...

When do I switch SIM cards

Just joined PM.  Activated my SIM card, replied to notification from old provider to approve switch.  There was a (tiny) message in the activation process about when to switch over my SIM card, but not able to retrieve the message once I continued th...

Some people calling me getting a "this number is disconnected" message!

I recently (3 days ago) ported my landline number to my cell phone. Yesterday I got a message saying everything was ported successfully but now some people calling me are getting a message that says "this number has been disconnected". The odd thing ...

Need Mobile payment invoice every month for Claim process

Hi, I need Mobile payment invoice every month for Claim process. Thanks,Archana

Proof of old number

I changed my number in August 2022. I have an account with a store that is not allowing me to change the number without proof that I was the account holder. I no longer use the email associated. How do I get proof that i was the holder of my old numb...

codes

what to do with codes

2FA Not Working

Ported my number from Fido to Public Mobile 2 days ago. SMS 2 Factor Authentication from my banks/accounts stopped working (they send the authentication code but I have not received any). 

Refurbished phone

Looking for tracking info on order 34xxxx? I purchased a refurbished phone… is it unlocked to use on any carrier?  Edit by Dunkman: removed personal information 

Email address change

First off, trying to get help from Public Mobile is the worst! Who ever heard of not being able to speak to a representative.. I have 2 accounts in my name. Both using different email addresses.The one account is for my son's phone.I recently changed...

Missing SIM Card

I ordered a SIM Card on April 16 and it still has not arrived in the mail. I tried to submit a ticket but a order number is required before the next button can light up and move to the next screen. I never received and order number for the purchase b...

No service abroad

Can anyone help me get my phone working in Europe? I have paid for an add-on for unlimited texts internationally but am not receiving them. Bit of a problem when multi-factor authentication requires me to get confirmation codes that will only be sent...

Charging payment

Public Mobile charged me less than $25 before because I have an automatic payment and referrals. Where can I see if someone is still using my code? And how can I solve the issue?

Not able to access "My account"

I am not able to access my account. It says page under maintenance. Anybody facing the same issue?

Porting Issues: No Incoming Calls

Today I ported my number over from Freedom to Public Mobile.  Everything seemed to be working fine except I am unable to receive any phone calls--all incoming phone calls go straight to voice mail.  I believe this might have been because the porting ...

Can no longer pay

There is no problem with my credit card/debit card but Public Mobile does not accept my payments anymore. I've created a Community account but can't login to submit a ticket. Best, Max