[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! promo plans for September
Did every existing customer get this offer, because I looked back on my messages from Public Mobile and I don't see it?
Resolved! Subscription Renewal
@ Mod @ Moderator I accidentally chose to upgrade to the new plan on renewal date instead of now. Is it possible to charge me now? Thanks! edited by computergeek541: the users tagged above aren't moderators
Resolved! Referral code
@CS_Agentin our Community i didn’t see where to enter the referral code when signing up and now I’m signed up. How do I enter the referral code?
Resolved! 6 month suspension
Is it possible to put my account on hold for 6 months while I'm gone?
sos and phone calls dropping
my phone calls continue to drop even when I'm sitting still in my house and many times I get a "sos" instead of bars on my phone.
5G unlimited plans for existing customers
@Why5G unlimited plans are not for existing customers like Me?
Slow speed
I signed up to p.m. two days ago with an iPhone XR. My download speed is one Mbps. I spent hours on the chat line talking to a robot, but getting no results.
Transfer phone number, but keep my Public Mobile account
I want to transfer my phone number to a Virgin Plus plan, but also keep my current Public Mobile account, but under a different number. Is it possible to port my number without cancelling service?
Opening Ticket
Can someone help please ? The chatbot will not allow me to open a ticket. It indicates a problem doing so. So It says to send a message to @CS_Agent but that doesn’t get accepted either.
Resolved! Subscription Not Activated
I was subscribing through the Iphone app and when I got to trying to port my number I encountered an error and it tells me to contact support, but that doesn't work on the app. I then try logging onto the website and completing it through that, it gi...
Is there a limit in the size of file attachment for sending MMS?
When I send files less that about 5MB it goes through but when I try to send a files around 8MB it does not.Anyone else? @darlicious what about you?
Lost phone
I lost my phone, it’s been 4 years using it and all accounts has been secure face activated. Can’t remember my password to login to stop service, to reset password it’s send verification codes to my lost number, also an email that i have no access to...
Resolved! Data isn't calculating correctly
My account shows that it's out of data, but when I go in and check my usage it's only about 2GB/2000MB (I have 20GB). I found an earlier thread related to this that said to clear cache/go incognito but the calculations are still not adding up. Please...
$34/month 90 day Subscription
I’m currently on the $40/month 15GB plan with the old rewards system - $3 loyalty, $4 refer a friend and $2 autopay. I’m interested in switching to the $34/month 90 day subscription but I noticed it says “Earn $1.95/month in points value with our Pub...
Resolved! Phone transfer did not complete
Private message sent to CS_Agents.Would need contact number for porting dept. Unable to receive phone calls or text msgs.Thanks
New customer phone not working
New customer tried everything. 2 payments taken out account but no service and no idea how to fix it. So frustrating trying to talk to someone. Iphone 11 user
US Roaming Bunkde Only partially working
I purchased a $30 US bundle - roaming talk, text and data. My texting and data works, but i can't make or receive calls. What can I do? I am in the USA and I can't do my business because calling doesn't work. I have restarted, confirmed I am on t...
Resolved! How do I find my PUK number
No network
My wife phone no longer has access to the network. Also unable to login in PM app. Tried resetting all network connection to no avail. What's next
Resolved! Unable to send or receive SMS messages
I am not able to send or receive SMS messages to or from many cell numbers. .They are sent, but never received. This is happening a lot. Can you assist in resetting or fixing this account?I can’t lot into my PM Account becuase of 2FA (not getting the...
Resolved! My number transfer process didn't complete
My number transfer process didn't go through and create a ticket option doesn't work - getting error page. Please advice how to reach support. Thank you!
Billing Notification
For the past few years Public sent a text giving the exact renewal date each month. That has not happened for 3-4 months now and I rely on it to RESET my Usage. Can this be reinstated please?
Resolved! Does anyone know how I can turn off the two factor authentication?
I am going into a program soon where I won't have my phone but I can still check the internet. Does anyone know how I can turn off the two factor authentication to my cell phone?
Sim,activate, voucher
I need a customer service agent to activate my sim card. I have a public mobile $40 voucher
Irritated that better plans are offered to new customers!
Myself and my family have all been public mobile customer for a number of years.Yet my loyalty isn't rewarded and new customers are offered more competitive pricing.Is there anything I can do about it?
Paying
How do I make sure auto withdrawal is not activated on my account ? @CS_Agent
Resolved! Eversafe Login
I created a Public Mobile Log in and ordered a sim card. The sim card has arrived and I log in to my Public Mobile account and the screen that comes up informs me to 'Resume Activation". This takes me to a Eversafe page which asks me to log in aga...
Addon not working
The International addon I paid for is not working. I've tried shutting the phone down and restarting twice but no luck. The message when I try to call the UK says the cal can't be completed as I'm out of minutes.Help!Rachel
Invoice with phone number reference
I'm in the process of opening a bank account in Greece and one of the proof of identification documents I require is a phone bill from my residence in Canada. My only phone is my cell phone with Public Mobile. However, the bank in Greece has an issue...
