Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi there, Not sure why my public mobile acct has been suspendedI have pre autherized credit card payment on the acct....valid until 04/25I tried reactivate my account and follow the steps to pay for amount due via registered payment methodand it's te...
I just moved to Ontario from Alberta. My family used Shaw Mobile and I would like to switch to an Ontario mobile provider. What is your plan, if possible, can we sign up for me and my two sons? Thanks!
Wondering why I can’t text or make a call ?
So if I purchase the "1000 Minutes to the U.S. for $15" add-on once, can I continually use those minutes for as long as it takes me to run out of them, or does it reset every month? If it does reset, are there any plans less than 1000 minutes per mon...
the sim that I ordered and paid for on September 29, has not arrived. When I look at the email that was sent out, they did not put my apartment number on the mailing address. Can you rectify this and see that I get the sim that I paid for.Fil
I had a 30$ package with 2G of data. On October 5, 2022 I updated my package to the 40$ with 5G. I made the payment and got a confirmation for it. When I just checked my account it is reading I still have 2G and on the 30$ plan. Can someone tell me w...
Public Mobile # 855-xxxxxxx has been using my credit card. My credit card said to check with Public mobile to see what you know about this number. Coincidentally it googles as not only fraud but also a toll-free number to Public Mobile for a shortcut...
Can I dial/connect to a 1-800 number with a PublicMobile plan?
Hi, can you explain why each month you bill me a day earlier than the previous month? This has been going on each month since I joined and is very annoying. Please pick a date in the month and stick with it. Thanks.
Hi folks, I just want to know if I switch from my current plan of the $35.00 3G plan to the $37.50 4G plan, would my 2GB unlimited cycle bonus promotion be taken away? Thank you.
locked out account, wont sent email with password reest. super frustrated
I don’t have credit or debit card I have the sim and the voucher and want to activated my card
My plan data is up limited and I bought add on data. I am not able to use it by my phone. Why?
Purchased US Roaming for talk and text and did not work the whole time I was in US
My credit card expired and account was deactivated. When I went to put in a new card, saw a limited time offer of 4gb speed and 20gb data. I tried to select it but couldn’t find the offer. Now that I’ve reactivated my account, that offer is no longer...
Since last Friday my phone won't connect dialing out or receive phone calls. texting works. good signal. The phone shows it's dialing out but isn't connecting. Tried my bell sim in the phone and works as it should. Another customer I know is having ...
Using iPhone 6I can receive SMS messages with security verification codes from many providers. However, there is one that I can not received. I have contacted the provided and the answer is the SMS is sent but it is rejected. I have checked the answe...
Hi I CAN make calls. I CANNOT receive calls, send and receive texts. ALL INCOMING calls go straight to voicemail.I have rebooted my cell many times and took out put back sim card. Samsung A12 cell. Please assist. I checked online some sites that rep...
I joined Community. I was successful in changing my email address there. But, how do I change the email associated with my account. Did it automatically change too, or do I need to do something else?
sorry, you guys changed UI, It's horrible.I used almost use all of my data plan. so I want to add additional data.I purchased it, and add on, but how I can apply to my current data plan?why this is so hard do it? I only can remain all the bad word wi...
Hi, I’m on Autopay and am receiving the $2 discount, but I’m no longer getting the extra data bonus. This has caused my data to run out. I’m a light data user on 1gb plan, but it is very inconvenient to run out of data. How can I get the bonus back? ...
I was hesitant to buy a U.S. plan through Public Mobile as last time I was in the US (summer 2020) it never worked. This trip it did work as soon as I crossed the boarder into Washington state to my delight. However, as soon as I stepped foot off the...
Hello, Can I get a clear answer here. If I upgrade to the new PM 4G plans, with this solve the 3G US roaming shutdown problem? In other words, will I still have issues making voice calls in the US if I am on a PM 4G plan?
i am going to travel between Oct 24 to December 3 and I will not be able to use my mobile services with public mobile. Can I suspend my account during this period? What other options do I have to avoid being charged during this period.?
To make a payment you need 4 digest PIN # when you called *611, 1-855 # or log in to website.
Had to buy a new phone and ofc the sim card does not fit and need to buy another one. Problem is I took sim card out of old phone and when I put back in get message that I have emergency calls only. Did I damage the card somehow and have to wait for ...
Hi,I plan to go to the US shortly. I don't need to make any call being there. However, I will need the internet connection. Here is my question: is it OK, if I buy the DATA only add-on in order to be able to access the internet (GPS and other stuff),...
The email I used when I opened my account with is no long active and I need to change it. I'm try to login but it keeps prompting "Just making sure it's you, we sent you an email... etc" I cannot get the code because I cannot access the email account...
I can’t access my old email for my original account which has 50 dollar plan on it
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